Medical Practice Technician - Delaware - Oncology/Hematology

OhioHealth•DELAWARE MEDICAL CAMPUS, DE

About The Position

Provides administrative and basic-level clinical support to physician practices to help deliver quality healthcare services. This role is not a formal Medical Assistant position, but may involve basic, non-invasive rooming and vital-sign tasks when needed. The technician attends training to gain clinical experience before placement at an ambulatory care site. The position supports patient flow and practice operations by completing site-specific clinical competencies, documenting in the Care Connect EMR, performing administrative work, maintaining supplies and equipment, and assisting patients and the care team. As part of a High Reliability Organization, the role requires a focus on safety, quality, and efficiency. Responsibilities may change and are not exhaustive. The position is in the Medical Oncology Delaware department and works a day shift for 40 scheduled hours per week.

Requirements

High school diploma or GED.
Complete clinical competencies established for the practice site.
Complete Care Connect EMR documentation skills.
Comply with scope of practice.

Responsibilities

Complete clinical competencies established for the practice site, including rooming, medication refills, and basic patient care skills.
Complete Care Connect EMR documentation tasks.
Perform administrative duties to ensure information is current and updated.
Pend medical orders and medication refills and enter prescription refill orders.
Perform and record vital signs and rooming tasks; perform EKGs as necessary.
Document telephone encounters.
Communicate, collaborate, and anticipate the needs of the healthcare team to support continuity and quality of care and coordination of services.
Maintain and clean the environment, work area, and equipment, and report equipment malfunctions to appropriate personnel.
Stock and clean exam rooms after use.
Remove malfunctioning equipment from service and communicate issues with equipment or instruments to appropriate staff.
Order and put away supplies.
Assist with patient transport when needed, including with a wheelchair or walker.
Maintain office logs and rounding summaries.
Prepare office paperwork.
Correctly enter external data into the EMR system.
Communicate respectfully and caringly with patients and customers.
Complete required ongoing training and education, including department-specific requirements.
Promote and advocate for patient quality, safety, and experience initiatives and act as a role model.
Comply with scope of practice.