Medical Practice Supervisor- Surgery

University of Maryland Faculty Physicians•Baltimore, MD

8d•Onsite

About The Position

This role involves supervising and evaluating front desk operations, monitoring subordinate performance, developing and implementing cost-saving measures to meet financial targets, and setting measurable goals. The position actively uses improvement strategies to positively impact operations and, in cooperation with departmental leadership, supervises all on-site activities to ensure patient satisfaction and welfare. Responsibilities include assisting with the purchasing of supplies, pharmaceuticals, and office goods through vendor collaboration, selecting outside services, and resolving issues with vendors. The supervisor will partner with the lead physician to solve problems, resolve conflicts, and enhance operations, quality, and safety. They will communicate operational issues to the appropriate organizational levels for timely resolution and follow service recovery protocols, training and empowering staff to address patient concerns and ensuring all patient issues are appropriately handled. Additionally, the role involves monitoring departmental expenditures to identify cost containment opportunities through efficient staff and service utilization.

Requirements

High school diploma or equivalent (GED) preferred
Minimum of 3-5 years medical office experience
Minimum of 2 years supervisory or team leader experience in a healthcare setting
Current knowledge of payer requirements for referrals and preauthorization
Experience in front and back office operations
Exceptional customer service skills
Knowledge of GE, EPIC or similar computerized billing system

Responsibilities

Supervising and evaluating front desk operations
Monitoring and tracking results of subordinates
Developing and implementing cost savings measures while contributing to the FPI financial targets
Setting measurable goals and objectives
Actively utilizes improvement strategies and tools to positively impact all aspects of operations
Supervises all on-site activities in such a way that promotes the satisfaction and welfare of the patients visiting the site
Assists in the purchasing of supplies, pharmaceuticals and office goods by working collaboratively with vendors
Assists in selection of outside services
Resolves issues related to services provided by outside vendors
Works in partnership with lead physician to solve problems, resolves conflicts, enhances operations, quality and safety
Communicates operational issues to level of organization required to obtain timely and effective resolution
Follows service recovery protocols
Trains and empowers staff to address patient concerns
Assures all patient issues are appropriately addressed
Monitors expenditures at the department level looking for cost containment opportunities by promoting efficient utilization of staff and services