Medical Practice Supervisor- Surgery

University of Maryland Emergency Medicine•Baltimore, MD

8d•$47,700 - $71,500

About The Position

The Medical Practice Supervisor for Surgery will be responsible for overseeing and evaluating front desk operations, monitoring and tracking subordinate performance, and developing and implementing cost-saving measures to contribute to FPI financial targets. This role involves setting measurable goals and objectives, and performing other duties as assigned. The supervisor will actively utilize improvement strategies and tools to positively impact all aspects of operations. In cooperation with departmental leadership, they will supervise all on-site activities to promote patient satisfaction and welfare. Responsibilities also include assisting with the purchasing of supplies, pharmaceuticals, and office goods, collaborating with vendors, and resolving issues related to outside services. The supervisor will partner with the lead physician to solve problems, resolve conflicts, and enhance operations, quality, and safety. They will communicate operational issues to the appropriate organizational levels for timely resolution and follow service recovery protocols, training and empowering staff to address patient concerns and ensuring all patient issues are appropriately handled. Additionally, the supervisor will monitor departmental expenditures to identify cost containment opportunities through efficient utilization of staff and services.

Requirements

High school diploma or equivalent (GED) preferred
Minimum of 3-5 years medical office experience
Minimum of 2 years supervisory or team leader experience in a healthcare setting
Current knowledge of payer requirements for referrals and preauthorization
Experience in front and back office operations
Exceptional customer service skills
Knowledge of GE, EPIC or similar computerized billing system

Responsibilities

Actively utilizes improvement strategies and tools to positively impact all aspects of operations.
In cooperation with departmental leadership, supervises all on-site activities in such a way that promotes the satisfaction and welfare of the patients visiting the site.
Assists in the purchasing of supplies, pharmaceuticals and office goods by working collaboratively with vendors.
Assists in selection of outside services; resolves issues related to services provided by outside vendors.
Works in partnership with lead physician to solve problems, resolves conflicts, enhances operations, quality and safety.
Communicates operational issues to level of organization required to obtain timely and effective resolution.
Follows service recovery protocols; trains and empowers staff to address patient concerns; assures all patient issues are appropriately addressed.
Monitors expenditures at the department level looking for cost containment opportunities by promoting efficient utilization of staff and services.