Practice Supervisor

Shriners Hospitals for Children•Charleston, SC

4d•Onsite

About The Position

The Practice Supervisor provides leadership, direction, and support to practice staff to promote safe, high-quality patient care and efficient clinic operations. This role monitors ambulatory clinic staff performance, ensures adherence to policies and standards, and fosters a collaborative, professional environment. The supervisor supports onboarding, education, and performance improvement initiatives, while serving as a resource for patients, families, and staff in alignment with Shriners Children’s mission, vision, and core values.

Requirements

3 years Ambulatory/Physician Practice experience
Familiarity with outpatient clinic operations, insurance systems, medical terminology, and scheduling platforms
Understanding of patient privacy laws and application of HIPAA guidelines
High School Diploma/GED
Basic Life Support (BLS)

Nice To Haves

Any Outpatient/Orthopedic/Pediatric experience
1 year Supervisor/Leadership experience
Associate's Degree

Responsibilities

Supervises orientation and ongoing staff education, ensuring clear, consistent communication of roles, expectations, and practice standards
Coaches and evaluates staff performance; contributes to appraisals and fosters open, constructive feedback as part of team development
Facilitates meetings, huddles, and trainings to support team-based care and strengthen collaboration with physicians and interprofessional colleagues
Oversees daily practice operations, including staff scheduling, workflow coordination, and ensuring adequate coverage across all areas in collaboration with the Practice Manager
Monitors staff attendance, professionalism, and adherence to departmental standards; addresses performance issues and serves as a resource in resolving patient care concerns
Leads staff training and development efforts; supports EMR super-user responsibilities and promotes continuous learning
Coordinates efficient patient flow, including rooming, discharge processes, and interdisciplinary communication to optimize clinical operations
Contributes to policy development, staff communication strategies, and initiatives that support family-centered care, patient advocacy, and departmental goals
Attends required meetings, in-services, and complete ongoing education, and competency training
Participates in department performance improvement