Medical Practice Representative III-Pulmonary Medicine

University of Maryland Emergency Medicine•Annapolis, MD

2h•$39,500 - $59,300

About The Position

The Medical Practice Representative III performs front desk leadership functions, with or without direct supervisory responsibilities. The role may oversee and troubleshoot scheduling and patient service issues, serve as a lead worker and trainer for junior-level staff, and perform other duties as assigned. The position requires advanced skill in provider schedule management and appointment scheduling, knowledge of practice policies and payer contracts, and working knowledge of patient encounters and the revenue cycle.

Requirements

High school diploma or GED.
Three to five years of medical office experience.
Current knowledge of payer requirements for referrals and preauthorization.
Experience in front- and back-office operations.
Knowledge of billing and coding for medical services.
Strong customer service skills.
PC proficiency.

Responsibilities

Demonstrate knowledge of FPI and its practices, including payer contracts, policies, and best practices.
Serve as a lead worker and trainer for junior-level staff.
Manage provider schedules and schedule appointments accurately and effectively.
Communicate patient responsibilities and pre-visit requirements, including obtaining referrals, bringing co-payments, and presenting identification and insurance cards at check-in.
Follow FPI policy for cash collection and patient encounters, including collecting co-payments and outstanding balances and accurately posting payments in the GE Front Desk Credit Card Module.
Obtain and verify patient demographic and insurance information to support payment for services rendered.
Perform other related duties as assigned; duties may vary based on departmental needs.