Medical Practice Manager
About The Position
Piedmont Urgent Care is seeking a results-driven leader to join their team as a Practice Manager. This role involves overseeing daily operations, inspiring teams, and ensuring outstanding patient care in a fast-paced, patient-centered environment. The ideal candidate is an experienced manager skilled in driving efficiency, leading teams, and delivering top-tier customer service. Responsibilities include overseeing clinic operations, managing clinical and administrative teams, ensuring a seamless patient experience, implementing strategic initiatives, optimizing workflows, and fostering a positive work culture.
Requirements
- Minimum 3 years of leadership experience (healthcare, hospitality, or retail management preferred)
- Familiarity with healthcare operations, insurance processes, and coding (ICD-9, CPT) is helpful but not required
- High school diploma or equivalent required
- Strong leadership, problem-solving, and multitasking abilities in a dynamic environment
- Experience using Electronic Medical Records (EMR) software, EPIC preferred
- Ability to travel to other Piedmont Urgent Care locations as needed
- A proactive approach to delivering an exceptional patient experience
Nice To Haves
- Healthcare, hospitality, or retail management experience
- Familiarity with healthcare operations, insurance processes, and coding (ICD-9, CPT)
- EPIC EMR software experience
Responsibilities
- Lead & Inspire Teams: Manage clinical and administrative staff to ensure top-tier patient care and customer service
- Drive Operational Excellence: Implement strategies to achieve budget goals and key performance indicators
- Develop Strategic Vision: Set and communicate annual goals aligned with Piedmont Urgent Care’s mission and objectives
- Ensure Compliance & Quality: Partner with clinical leadership to uphold regulatory and patient care standards
- Manage Staffing & Development: Oversee scheduling, performance evaluations, and team growth initiatives
- Monitor Inventory & Resources: Ensure adequate medical supplies and equipment availability
- Support Local Growth: Collaborate with marketing teams to increase center visibility and patient volume
- Foster a Positive Culture: Uphold Piedmont Urgent Care’s core values of kindness, excellence, empowerment, resilience, and proactive service
- Travel as Needed: Support staffing and operational needs by traveling to other Piedmont Urgent Care locations as required
Benefits
- Medical
- Dental
- Vision
- Prescription
- Pet Insurance
- Paid Time Off
- 401K with Company Match
- Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives
- Professional Growth: Leadership opportunities & professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
