Office Manager (Medical Practice)

Athena Medical Clinic•Athens, GA

15h•Onsite

About The Position

The Office Manager is responsible for the daily administrative operations of a small sleep medical practice of 7-10 employees, ensuring efficient workflow, exceptional patient service, and compliance with company policies and healthcare regulations. This position oversees front office operations, coordinates patient scheduling, manages insurance-related processes, and supports the providers and clinical staff to ensure a positive patient experience from initial contact through completion of care.

Requirements

Minimum of 1-2 years of medical office experience, preferably in a supervisory or management role
Knowledge of medical terminology, insurance plans, and reimbursement processes
Experience with insurance verification and prior authorizations
Experience scheduling diagnostic testing or specialty procedures
Experience with electronic medical record (EMR) systems, practice management software and insurance portals
Strong leadership and organizational skills
Strong attention to detail and follow-up skills
Proficiency with Microsoft Office Suite
Ability to occasionally lift and carry up to 25 pounds

Responsibilities

Oversee the daily operations of the front office to ensure efficient patient flow and excellent customer service.
Supervise, train, and support front desk staff, monitor office productivity and identify opportunities for process improvement.
Develop and maintain office procedures to improve operational efficiency.
Provide outstanding customer service to patients, families, physicians, and referral sources.
Address patient concerns and resolve scheduling or billing issues professionally and promptly.
Ensure compliance with HIPAA, OSHA, and all applicable federal, state, and company regulations.
Maintain office supplies, coordinate equipment maintenance and develop vendor relationships.
Schedule and reschedule new and established patient appointments.
Confirm appointments and communicate preparation instructions to patients.
Ensure patient records and demographic information remain accurate and up to date.
Coordinate and schedule in-laboratory and home sleep studies.
Manage provider schedules to maximize efficiency while accommodating patient needs.
Coordinate with providers, clinical staff, and billing teams to gather medical documentation and resolve authorization issues.
Verify patient insurance eligibility and coverage for CPAP machines and supplies prior to appointments and procedures.
Obtain required prior authorizations for office visits, diagnostic testing, sleep studies, and related services.
Obtain preauthorization of sleep studies and scheduling.
Communicate authorization requirements, coverage limitations, and patient financial responsibilities.
Maintain accurate documentation of insurance verification and authorization approvals or denials.
Follow up with insurance carriers to resolve authorization or eligibility issues.
Assist with payroll reporting, employee scheduling, and timekeeping as assigned.
Prepare reports and maintain office records.