Medical Practice Coordinator-Allergy

Nemours Children's Health•Wilmington, DE

10d•Onsite

About The Position

Nemours is seeking a Medical Practice Coordinator for Allergy at its main campus in Wilmington, Delaware. The role facilitates patient access to care, manages divisional clinical schedules and provider templates, and provides administrative support to clinical providers and divisional leaders, including the Division Chief. The position also supports departmental and divisional initiatives related to clinical care, education, and research. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with rotation to 8:30 a.m. to 5:00 p.m. Physical onsite presence is required as directed by the Division. Other duties may be assigned as needed, and Nemours may modify responsibilities to meet business needs.

Requirements

High school diploma required.
1–3 years of job-related experience required.

Nice To Haves

Associate or bachelor's degree preferred; equivalent years of experience and enrollment in a degree program will also be considered.

Responsibilities

Schedule patients across Nemours service sites, maximize template utilization, and manage wait lists and referral work queues to meet established metrics.
Manage divisional templates to support patient access, provider effectiveness, and efficient clinic flow.
Provide daily oversight of divisional clinical schedules and EPIC templates.
Collaborate with leadership and providers to develop, build, modify, and maintain EPIC templates for assigned providers and specialty programs across service sites.
Manage provider schedules in EPIC, including single-day edits, unavailable times, hold times, and clinic cancellations.
Use EPIC and Qlik reporting tools to assess template effectiveness in relation to patient access, provider productivity, and care center efficiency, and make template revisions as appropriate.
Handle calls from internal and external customers promptly and courteously; appropriately triage urgent and non-urgent calls and provide service excellence.
Provide administrative support to divisional leaders and clinical providers, including daily management of administrative and clinical schedules of activities.
Coordinate meetings with internal and external participants and ensure Outlook and EPIC schedules are aligned.
Complete hospital reappointment applications in a timely manner.
Maintain an accurate record of continuing medical education activity and update provider curricula vitae on an ongoing basis.
Participate in developing and distributing monthly divisional on-call schedules, ensure partners have accurate on-call information, and enter schedules into Web Exchange.
Manage biweekly and monthly Kronos timekeeping and paid time off processes for assigned personnel, and maintain time and leave records.
Open, categorize, and distribute incoming correspondence, including mail, faxes, and scanned documents.
Complete associate reimbursement and payment request forms, license renewals, and related tasks; track identified expenses and prepare or coordinate CME travel request forms as directed.
Proactively identify divisional operational problems and opportunities and address or refer them appropriately.
Maintain physical onsite presence as required by the Division.