Medical Practice Coordinator-Allergy

The Nemours Foundation•Wilmington, NC

10d•Onsite

About The Position

Nemours is seeking a Medical Practice Coordinator-Allergy to join its main campus in Wilmington, Delaware. The position works Monday through Friday from 8:00 a.m. to 4:30 p.m., with a rotation from 8:30 a.m. to 5:00 p.m. Physical onsite presence is required as determined by the Division. The coordinator facilitates patient access to care by scheduling patients at Nemours service sites, maximizing template utilization, managing wait lists and referral work queues, and maintaining divisional templates to support patient access, provider effectiveness, and clinic flow. The role provides daily administrative support to clinical team members, including the Division Chief, and supports enterprise, departmental, and divisional projects that further the Department of Pediatrics’ clinical, educational, and research missions. The coordinator oversees divisional clinical schedules and EPIC templates, collaborates with leadership and providers on template development and maintenance, and uses EPIC and Qlik reporting tools to assess access, productivity, and care center efficiency. The role also handles customer calls, supports provider and divisional administration, manages timekeeping and paid-time-off processes, maintains records and correspondence, and helps coordinate expenses, travel, CME activities, and on-call schedules. Other duties may be assigned as needed, and Nemours reserves the right to modify responsibilities to meet business needs.

Requirements

High school diploma required.
One to three years of job-related experience required.

Nice To Haves

Associate or bachelor’s degree preferred; equivalent years of experience and enrollment in a degree program will also be considered.

Responsibilities

Facilitate access to care by scheduling patients at all Nemours service sites.
Maximize template utilization and manage wait lists and referral work queues to meet established metrics.
Manage divisional templates to support patient access, provider effectiveness, and efficient clinic flow.
Provide daily oversight of divisional clinical schedules and EPIC templates.
Collaborate with departmental and divisional leadership and providers to develop, build, modify, and maintain EPIC templates for assigned providers and specialty programs across service sites.
View and manage provider schedules; make single-day edits, set unavailable and hold times, and cancel clinics in EPIC as required.
Use EPIC and Qlik reporting tools to assess template effectiveness in relation to patient access, provider productivity, and care center efficiency; process template revisions as appropriate.
Promptly and courteously handle calls with internal and external customers, including patients, referring physicians, and insurance companies; triage urgent and non-urgent calls appropriately and ensure service excellence.
Provide administrative support to divisional leaders and clinical providers, including detailed daily management of administrative and clinical schedules.
Coordinate meetings with internal and external participants and align Outlook and EPIC schedules.
Complete hospital reappointment applications in a timely manner.
Maintain an accurate accounting of providers’ continuing medical education activity and update and maintain provider CVs.
Participate in developing and distributing monthly divisional on-call schedules and ensure partners have accurate on-call information; enter information into Web Exchange.
Manage biweekly and monthly Kronos timekeeping and PTO processes for assigned department or division personnel, and maintain time and leave records.
Open, categorize, and distribute incoming correspondence daily, including mail, faxes, and scanned documents.
Complete associate reimbursement and payment request forms, license renewals, and related administrative paperwork; maintain an accounting of identified expenses.
Prepare CME travel request forms and coordinate travel requests as directed.
Proactively identify problems and opportunities related to divisional operations and address or refer them appropriately.
Support enterprise, departmental, and divisional projects and initiatives that further the Department of Pediatrics’ clinical, educational, and research missions.