Medical Practice Associate MEAC

Montefiore Einstein Advanced Care (MEAC)•Town of Greenburgh, NY

1d•Onsite

About The Position

The Medical Practice Associate (MPA) role is a comprehensive administrative position that adapts its workflows based on the needs of the practice. This role involves greeting patients, ensuring they are seen by the provider, answering phones, directing inquiries, and coordinating provider schedules for appointments, referrals, and follow-ups. The MPA is responsible for verifying insurance, collecting payments, and accurately recording them. Additionally, this role may obtain prior authorizations for medications, durable medical equipment, procedures, and diagnostic tests for various payers, including workers' compensation and commercial. The MPA may also coordinate surgical scheduling. The MPA will collaborate with their supervisor and peers to ensure patient and customer satisfaction, aiming to deliver a best-in-class experience across all sites.

Requirements

Knowledge and application of HIPAA and security laws.

Nice To Haves

Ability to understand and apply workflows and job aids as indicated.

Responsibilities

Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper
Greet patients professionally both in person and on the phone
Facilitate correspondence with customers, patients, and colleagues to ensure satisfaction and patient care
Confirmation of provider name, appointment time, pre-visit e-forms and any screening questions.
Works collaboratively with other staff, managers, and resources
Schedule surgical procedures and explain patient financial responsibilities.
Answer and redirect phone calls to the appropriate department and take down messages.
Manage and coordinate provider schedules, referrals and follow up appointments
Obtain prior authorizations for all medications, durable medical equipment, and diagnostic test for all workers compensation and commercial payers.
Verify financial records and insurance, collect patient charges, and confirm patient identification upon arrival.
Pre-authorization of patient services and procedures via insurance.
Notify providers and support staff of patient arrivals.
Facilitation of referral process for additional specialty procedures and/or tests.
Creation, cancelation and reschedule of patient appointments.
Pre-authorization of patient services and procedures via insurance. (Tier dependent)
Coordination of surgical scheduling. (Tier dependent)
Ability to understand and apply workflows and job aids as indicated.
Knowledge and application of HIPAA and security laws.
Perform additional duties and assignments as required