Medical Phone Operator

Cardiology Associates•Mobile, AL

3d•Onsite

About The Position

A growing cardiology practice in Mobile, Alabama, is seeking a friendly and professional Phone Operator to serve as a primary point of contact for patients. The role focuses on providing exceptional customer service and ensuring prompt, accurate communication in a fast-paced healthcare environment. The ideal candidate is dependable, team-oriented, and able to manage a high volume of patient calls. Previous customer service or medical office experience is preferred, though motivated candidates who are eager to learn and grow may be trained. This is a full-time, day-shift position, Monday through Friday, with no weekends and paid holidays off. The position is based at the Providence Office, located on the campus of Thomas Hospital in Mobile, Alabama.

Requirements

Strong verbal and written communication skills.
Excellent phone etiquette and interpersonal skills.
Ability to multitask in a fast-paced medical office environment.
Basic computer and Microsoft Office skills.
Positive attitude and willingness to learn.
Ability to work effectively in a team setting.

Nice To Haves

Previous customer service or healthcare experience.

Responsibilities

Answer incoming patient calls promptly and professionally.
Schedule appointments and assist with patient inquiries.
Route calls to appropriate departments and clinical staff.
Provide accurate information regarding appointments, messages, and office procedures.
Maintain professionalism and excellent customer service at all times.
Document patient communication accurately.
Collaborate with team members to improve patient experience and workflow efficiency.
Assist with general front-office communication tasks as needed.