AON Phone Operator

CAMPBELL CLINIC PC•Johnson City, TN

2d•Onsite

About The Position

The AON Phone Operator operates the phone system and assists with patient scheduling, coordinating phone operations to provide prompt and efficient service to staff and the public. The position also handles mail room functions and performs clerical duties. Work is performed in a healthcare and office environment with a usually moderate noise level. The operator must understand the risks of working with or around blood-borne and airborne pathogens, maintain a safe work environment in compliance with OSHA standards, rules, and regulations, and adapt to schedule changes as needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

High school graduate or GED required.
Previous experience with a phone system required.
Experience operating multi-line phones required.
Basic computer skills and computer literacy required.
Ability to actively listen and communicate clearly, orally and in writing.
Customer service skills, including responding promptly to customer needs and requests and handling difficult or emotional situations.
Ability to work effectively as part of a team and contribute to a positive team environment.
Accuracy, dependability, problem-solving ability, adaptability, initiative, sound judgment, professionalism, and ethical conduct.
Ability to follow instructions, policies, and procedures and complete administrative tasks correctly and on time.
Ability to maintain confidentiality and respond appropriately to safety and security requirements.
Ability to perform the essential functions with or without reasonable accommodation.

Responsibilities

Operate the phone system to route incoming calls and place outgoing calls.
Answer incoming calls promptly, professionally, and in a timely manner; screen and route outside calls and monitor calls placed on hold.
Schedule patient appointments and work incoming referrals.
Receive and place local and long-distance Doctor-to-Doctor calls as needed.
Remain knowledgeable about staff and resident locations, including office, surgery, and ER call schedules.
Perform clerical duties such as typing and proofreading.
Update purchasing and facilities information on Campbell Click! and maintain the companywide telephone directory.
Forward calls to the answering service at the end of the day.
Distribute and collect incoming mail; collect and process outgoing mail.
Determine, affix, and record postage on registered mail and packages.
Maintain regular and predictable attendance and work cooperatively with others.
Perform other duties as assigned by the Clinic Manager.