Medical Phone Operator

Cardiology Associates•Mobile, AL

2d•Onsite

About The Position

Our growing cardiology practice is seeking a friendly and professional Phone Operator to join the team in Mobile, Alabama. The role serves as a primary point of contact for patients, providing customer service and prompt, accurate communication. The ideal candidate is dependable, team-oriented, and able to manage a high volume of patient calls in a fast-paced healthcare environment. Previous customer service or medical office experience is preferred, but motivated candidates willing to learn and grow may be trained. This is a full-time, day-shift position, Monday through Friday, with no weekends and paid holidays off. The position is located at the Providence Office, 6701 Airport Blvd, Mobile, AL 36608.

Requirements

Strong verbal and written communication skills.
Excellent phone etiquette and interpersonal skills.
Ability to multitask in a fast-paced medical office environment.
Basic computer and Microsoft Office skills.
Positive attitude and willingness to learn.
Ability to work effectively in a team setting.

Nice To Haves

Previous customer service or healthcare experience.

Responsibilities

Answer incoming patient calls promptly and professionally.
Schedule appointments and assist with patient inquiries.
Route calls to appropriate departments and clinical staff.
Provide accurate information regarding appointments, messages, and office procedures.
Document patient communication accurately.
Maintain professionalism and excellent customer service at all times.
Collaborate with team members to improve patient experience and workflow efficiency.
Assist with general front-office communication tasks as needed.