Medical Office Specialist-Float Pool - Full Time -Days

Mount Sinai Health System•New York, NY

About The Position

The Medical Office Specialist provides clinical and medical office support to physicians and surgeons, assisting with patient care and administrative duties needed to deliver quality care. As a member of the health team, the specialist supports the treatment and care of patients and their families, including direct patient care under the supervision of an RN/LPN or MD. The position combines clinical procedures, patient-flow support, medical-record and scheduling tasks, registration, insurance processing, and general office support.

Requirements

High school diploma or GED.
Two years of experience working as a medical assistant.
Basic Life Support (BLS) certification from the AHA or Red Cross; the posting lists a one-year period.

Nice To Haves

Licensed or credentialed as a phlebotomist or EKG technician.
Medical Assistant Certification by examination.

Responsibilities

Monitor patient flow in the waiting room and resolve issues related to registration and post-visit processing.
Prepare examination rooms and instruments in accordance with hospital and infection-control policies.
Take and monitor vital signs, including fetal heart rate when necessary.
Perform phlebotomy, point-of-care testing, and other physician-ordered procedures, including electrocardiograms and phototherapy.
Assist with procedures such as echocardiograms, sigmoidoscopy, proctoscopy, nasal scope, colposcopy, biopsy, LEEP, laser procedures, and cystoscopy.
Set up oxygen and suction and perform vision screening.
Inventory, order, and restock medical supplies; monitor expiration dates and dispose of medications and supplies according to institutional policy.
Maintain required logs for medication refrigeration, point-of-care testing, sterilization, and other processes.
Clean and maintain equipment and instruments and notify appropriate personnel of malfunctions.
Maintain a safe, secure, and healthy work environment by following standards, procedures, and legal regulations.
Use required personal protective equipment to guard against exposure to blood and other potentially infectious body fluids, chemical disinfectants, radiation, and other hazardous substances.
Respond rapidly and calmly during emergencies, initiate CPR, and provide items requested by the team.
Transport patients and equipment as needed.
Perform assigned direct patient-care duties within the framework of the New York State Nurse Practice Act and Mount Sinai Health System policies and procedures.
Document in the medical record or electronic medical record as required by hospital policy.
Greet and register patients, prepare and process forms, direct patients to appropriate areas, and arrange transportation needs.
Screen incoming calls, take and respond to messages, and answer inquiries about department procedures, services, and programs.
Schedule appointments and complete telephone pre-registration, including insurance verification and collection of patient demographics, while maintaining data integrity.
Perform clerical duties using the electronic medical record or manually, including sending and receiving medical records and obtaining lab and x-ray reports, discharge summaries, and referral information.
Collect routine payments at the time of service.
Complete forms and requisitions, manage charts, and assist with creating and maintaining medical charts.
Retrieve laboratory, pathology, diagnostic testing, and operative reports and data from computer systems.
Check, verify, and update insurance information using internal or electronic sources.
Obtain and document managed-care referrals and required pre-certifications and authorizations.
Support surgical or procedure scheduling with the Surgical Coordinator or similar roles, including verifying times with patients and preparing charts, pre-admission materials, and consent forms.
Maintain working knowledge of New York State third-party payer eligibility requirements for private and hospital billing.
Use basic medical terminology, complete visit encounter forms, and enter ICD-10-CM and CPT information into computerized systems as appropriate.
Assist with training, orientation, and education of entry-level and/or float staff.