Medical Office Specialist - UI Health, Radiation Oncology

University of Illinois Chicago•Chicago, IL

3d•Onsite

About The Position

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents. Employees at this level provide patients with a broad range of complex, individualized clerical services. They may function as lead workers or may function independently in a clinical unit. They work under general supervision from higher-level personnel.

Requirements

Any one or any combination totaling two (2) years (24 months), from the categories below: College education with coursework in a medical or para-medical field such as nursing assistant, medical assistant, or medical secretary and/or business fields such as business, finance, computer science, public administration, or social science, as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associate’s Degree (60 semester hours) equals eighteen months (18 months) 90 semester hours equals two (2) years (24 months) Work experience comparable to that performed at the Medical Office Associate level or in other positions of comparable responsibility.

Responsibilities

Enters, codes, verifies, stores, and retrieves information concerning a patient’s medical record either manually or via the electronic medical record (EMR) or other computer information system; complies and records medical charts, correspondence, and insurance information using computer system.
Works independently, maintaining and overseeing all aspects of the reception area to ensure smooth clinic activity flow; evaluates clerical procedures in the patient unit to identify the need for rescheduling routine activities to prevent peak workload periods; Coordinates patients' appointment schedules (e.g., contacts patients to confirm appointments, set up return appointments); mails new information to new patients containing directions, appointment confirmations, and required releases; Initiates and retrieves medical records (such as emergency room sheets and x-rays) and other source documents either manually or with a computer; Initiates, reviews, and monitors clinic service billing to ensure accuracy, completeness, and timeliness; Establishes and maintains effective procedures for obtaining and maintaining patient unit supplies and equipment; maintains an inventory of equipment and/or supplies; prepares reports as requested by superiors in Radiation Oncology.
Assists in possible changes in current operating procedures or suggests the development of new ones; keeps staff informed of any additions/deletions/changes in operating procedure/policies in the clinic
Serves as a liaison between reception and auxiliary personnel (medical records, laboratory, x-ray, other clinics, and billing/collections)
Monitors work flow; trains new staff; is responsible for training permanent, temporary, and backup coverage in all phases of reception work; Verifies external referrals to the health care facility; Informs new patients of institutional and/or unit billing/payment/insurance procedures and guidelines.
Responds to routine inquiries from clients in order to provide or clarify information on departmental services, policies, and procedures.
Ensures that patients receive appropriate instructions, either verbal or written, for the specific examination.
Confers with other sections and/or departments to attain quality and timely service for patients and physicians.
Establishes, maintains, and updates files and/or records for unit (such as patient medical records, patient financial files, patient directories, and activity summaries).
Performs duties at the lower level of this series.
Perform other related duties and participate in special projects as assigned.