Medical Office Specialist-Outpatient Orthopedics - Monday-Friday (flexible start)

Mount Sinai Health System•New York, NY

28d

About The Position

The Medical Office Specialist provides clinical and medical office support to physicians and surgeons, assisting with patient care and the administrative work needed to deliver quality care. As a member of the health team, the specialist supports treatment and care for patients and their families and performs direct patient-care duties under the supervision of an RN, LPN, or MD. The role combines clinical support—including preparing examination rooms, monitoring vital signs, conducting phlebotomy and point-of-care testing, and assisting with procedures—with front-office and administrative tasks. These include greeting and registering patients, scheduling appointments, verifying insurance, maintaining medical records, processing referrals and authorizations, supporting procedure scheduling, and collecting payments. The position also helps maintain supplies, equipment, records, and a safe clinical environment.

Requirements

High school diploma or GED.
Two years of experience working as a medical assistant.
Basic Life Support (BLS) credential; the posting lists a one-year duration and AHA or Red Cross as issuing agencies.

Nice To Haves

Phlebotomist or EKG technician license or credential preferred.
Medical Assistant certification by examination preferred.

Responsibilities

Monitor patient flow in the waiting room and address registration and post-visit processing issues.
Prepare examination rooms and instruments according to established techniques and hospital infection-control policies.
Take and monitor vital signs, including fetal heart rate when necessary.
Perform phlebotomy, point-of-care testing, and other procedures as ordered, including electrocardiograms and phototherapy.
Assist with procedures as needed, including echocardiograms, sigmoidoscopy, proctoscopy, nasal scope, colposcopy, biopsy, LEEP, laser procedures, and cystoscopy.
Set up oxygen and suction and perform vision screening.
Inventory, order, and restock medical supplies; monitor expiration dates and dispose of medications and supplies according to institutional policy.
Maintain required logs for medication refrigeration, point-of-care testing, sterilization, and other processes.
Clean and maintain equipment and instruments and report equipment malfunctions to appropriate personnel.
Follow safety standards, procedures, legal regulations, and personal protective equipment requirements.
Respond calmly and rapidly to emergencies, initiate CPR, and provide items requested by the team.
Transport patients and equipment as needed.
Perform assigned direct patient-care duties within the framework of the New York State Nurse Practice Act and Mount Sinai Health System policies and procedures.
Document in the medical record or electronic medical record as required by hospital policy.
Greet and register patients, prepare and process forms, direct patients to appropriate areas, and arrange transportation needs.
Screen incoming calls, take and respond to messages, and answer inquiries about department procedures, services, and programs.
Schedule appointments and complete telephone pre-registration, including insurance verification and collection of patient demographic information, maintaining data integrity.
Perform clerical duties using the electronic medical record or manual processes, including sending and receiving records and obtaining laboratory, imaging, discharge, and referral information.
Collect payments at the time of service.
Complete forms and requisitions, manage charts, and assist with creating and maintaining medical charts.
Retrieve laboratory, pathology, diagnostic testing, and operative reports and data from computer systems.
Check, verify, and update insurance information using internal or electronic sources.
Obtain and document managed-care referrals, pre-certifications, and authorizations as needed.
Support surgical or procedure scheduling with the Surgical Coordinator or similar roles, including confirming times with patients and preparing charts, pre-admission materials, and consent forms.
Maintain working knowledge of New York State third-party payer eligibility requirements for private and hospital billing.
Use basic medical terminology, complete visit encounter forms, and enter ICD-10-CM and CPT information into computerized systems as appropriate.
Assist with training, orientation, and education of entry-level and/or float staff.