Medical Office Specialist - Foot & Ankle (FT)

Family Health West•Fruita, CO

12d•Onsite

About The Position

Family Health West is hiring Medical Office Specialists for Clinics at Primary Care and Physician Services. This role involves managing patient scheduling, demographics, insurance verification, and payment collection. The specialist will maintain organizational structure, handle patient communication, and ensure efficient workflow within the medical practice. Responsibilities include processing calls, managing patient forms, scanning documents, assisting with patient intake, and following up on referrals and authorizations. The position requires knowledge of medical practice principles, EMR systems, and strong communication skills. The role also involves promoting Family Health West programs and policies, training new hires, and complying with required audits and trainings. This is a full-time position with a starting wage of $18.55 per hour.

Requirements

Immunizations required for employment

Nice To Haves

Experience

Responsibilities

Communicates the scheduling and patient process. Collects and documents all patient demographics.
Insurance eligibility verification and collection of appropriate copays. Receive and post all payments as appropriate.
Provide efficiencies in scheduling and managing patients and scheduling of appointments, assemble patient forms for appointments.
Maintain strong organizational structure, workflow, and operating procedures for medical practice.
Knowledge of medical practice principles, practices and procedures.
Process incoming and outgoing calls efficiently, politely and as quickly as possible. Document phone messages in EHR as appropriate.
Alert supervisor to any insurance issues in an efficient and timely manner.
Promote existing and new programs and/or policies of Family Health West and the outpatient clinics both internally and externally, exhibiting professional and respectful behavior to others at all times.
Complete scanning as assigned into patient charts in a timely manner.
Direct patient contact assisting with intake registration, escorting and assisting physician with duties as assigned.
Demonstrate fiscal responsibility.
Reliable and punctual attendance is essential; expected to be at job as scheduled each scheduled day.
Communicate necessary information to others as appropriate.
Provide support of projects and demonstrate strong communication skills both oral and written.
Follow up on patient referrals ensure timely processing.
Call for authorization for Worker’s Compensation patients.
Submit for authorization of treatment/procedures to insurance companies as needed and directed by Practice Manager or Practice Director.
Prepare and send all referrals/documentation to outside providers as needed.
Request documentation from outside providers and scan documentation into the Medical EMR. Access records from QHN and Paper version as needed.
Participate in regularly scheduled staff meetings with each practice MOS staff and Staff Manager to go over any issues, new processes, etc.
Maintain knowledge of programs such as Patient Portal, EMR, QHN, Gmail and associated programs, etc.
Train new hires as needed.
Comply with Competency Audits and Trainings as directed by Practice Directory/Practice Manager.
Other job related duties as assigned.