Medical Office Scheduler II

Healthcare Outcomes Performance Company • Phoenix, AZ

4d • Onsite

About The Position

Come join our amazing Team! This role involves scheduling clinic appointments, collecting patient information, and managing referrals. You will be responsible for answering calls, resolving patient requests, and ensuring strict confidentiality of health records in accordance with HIPAA guidelines. You will also participate in the daily operations of processing patient appointment requests as a team alongside the pre-registration team.

Requirements

• Minimum 1 year of experience in the healthcare field is required.
• Excellent organizational skills and strong customer service orientation are required.
• Strong background in computers and data entry.
• Knowledge of medical terminology and insurance plans.

Nice To Haves

• Previous call center experience is preferred.

Responsibilities

• Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.
• Collect all pertinent demographic information, insurance information, and medical information.
• Utilizes scheduling tools and a referral system to schedule patient appointments.
• Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
• Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patient’s chart.
• Answer and resolve all incoming calls and requests in a timely and accurate manner.
• Communicate with supervisor and/or leads about potential patient concerns.
• Triage and relay necessary messages to appropriate staff members.
• Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team.
• Ensure strict confidentiality of all health records and member information.
• Meets HIPAA guidelines.
• Other duties assigned

Benefits

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed