Medical Office Rep

CommonSpirit Health • Stockton, CA

1d

About The Position

Dignity Health Medical Foundation is a California nonprofit public benefit corporation established in 1993 and an affiliate of Dignity Health. Dignity Health Medical Group – Stockton is a multispecialty clinic with three locations in Stockton, California, providing primary care and specialty services as part of an integrated care delivery system.

The Medical Office Representative is the first point of contact for patients, physicians, and visitors. The representative provides customer service in person and by phone, communicates and distributes messages, collects and updates demographic and insurance information, verifies health plan eligibility, schedules appointments using an electronic practice management system, and performs other clerical duties to support clinic operations and quality patient care.

The role requires an efficient, helpful, and empathetic approach. Representatives are expected to follow the organization’s customer-service standards, including making eye contact and smiling, active listening, respectful communication, use of scripted greetings, and scripted closings during interactions.

Requirements

• High school diploma or equivalent.
• Six months of experience in an outpatient setting as a Medical Office Receptionist; or equivalent experience in a high-volume customer service role in another industry or environment; or six months of experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.
• Excellent interpersonal, organizational, and customer service skills.
• Keyboarding skills and ability to use computer equipment and software.
• Experience using standard office equipment.

Nice To Haves

• Familiarity with an electronic practice management system.
• Experience with multi-line or ACD phones.
• Medical terminology.

Responsibilities

• Greet patients, physicians, and other visitors and provide excellent customer service.
• Serve as the primary phone contact for incoming clinic calls.
• Communicate and distribute messages effectively and take complete, accurate messages.
• Collect and update patient demographic and insurance information.
• Verify health plan eligibility.
• Schedule mutually acceptable appointment times using an electronic practice management system.
• Perform other clerical duties as needed to support daily clinic operations, benchmarks, and quality patient care initiatives.
• Follow Dignity Health Medical Foundation customer-service expectations, including scripted greetings and closings, active listening, respectful communication, empathy, eye contact, and smiling.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED