Medical Office Rep
About The Position
The Medical Office Representative works within Dignity Health Medical Foundation clinics and serves as the first point of contact for patients, physicians, and other visitors. The role provides welcoming, empathetic customer service, answers incoming clinic calls, and communicates and distributes messages effectively. Daily work includes collecting and updating demographic and insurance information, verifying health plan eligibility, taking complete and accurate messages, scheduling appointments using an electronic practice management system, and performing other clerical duties to support clinic operations and quality patient care. The representative is expected to follow the organization’s customer service standards, including making eye contact and smiling, active listening, showing respect and empathy, and using scripted greetings and closings in person and by phone.
Requirements
- Six months of experience in an outpatient setting as a Medical Office Receptionist; or equivalent experience in a high-volume customer service role in another industry or environment; or six months of experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.
- High school diploma or equivalent.
- Excellent interpersonal, organizational, and customer service skills.
- Keyboarding skills and ability to use computer equipment and software.
- Experience with standard office equipment.
Nice To Haves
- Familiarity with an electronic practice management system.
- Experience with multi-line or ACD phones.
- Medical terminology.
Responsibilities
- Greet patients, physicians, and visitors and provide excellent customer service.
- Serve as the primary phone contact for incoming clinic calls and communicate and distribute messages.
- Collect and update patient demographic and insurance information.
- Verify health plan eligibility.
- Take complete and accurate messages.
- Schedule mutually acceptable appointment times using an electronic practice management system.
- Perform clerical duties as needed to support clinic operations, performance benchmarks, and quality patient care initiatives.
- Consistently follow customer service expectations, including using scripted greetings and closings, active listening, and demonstrating respect and empathy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
