Medical Office Rep
About The Position
As a Medical Office Representative, you greet patients, physicians, and other visitors and provide excellent customer service. You serve as the primary phone contact for incoming clinic calls and communicate and distribute messages effectively. The role supports daily clinic operations, benchmarks, and quality patient care initiatives by collecting and updating demographic and insurance information, verifying health plan eligibility, taking complete and accurate messages, scheduling mutually acceptable appointments using an electronic practice management system, and performing other requested clerical duties. This is an SEIU-UHW represented position.
Requirements
- At least six months of experience in an outpatient setting as a Medical Office Receptionist; or equivalent experience in a high-volume customer service role in another industry or environment; or six months of experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.
- High school diploma or equivalent.
- Excellent interpersonal, organizational, and customer service skills.
- Keyboarding skills and ability to use computer equipment and software.
- Experience with standard office equipment.
Nice To Haves
- Familiarity with an electronic practice management system.
- Experience with multi-line or ACD phones.
- Medical terminology.
Responsibilities
- Greet patients, physicians, and other visitors and provide customer service.
- Answer incoming clinic calls as the primary phone contact, and communicate and distribute messages.
- Collect and update demographic and insurance information.
- Verify health plan eligibility.
- Take complete and accurate messages.
- Schedule mutually acceptable appointment times using an electronic practice management system.
- Perform other requested clerical duties to support daily clinic operations, benchmarks, and quality patient care initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
