Medical Office Rep II
About The Position
The Medical Office Representative is the first point of contact for patients, physicians, and other visitors, providing excellent customer service. The representative serves as the primary phone contact for incoming clinic calls and communicates and distributes messages effectively. This is an SEIU-UHW represented position. The role collects and updates patient demographics and insurance information, verifies health plan eligibility, takes complete and accurate messages, schedules mutually acceptable appointments using an electronic practice management system, and performs other clerical duties as needed to support clinic operations, benchmarks, and quality patient-care initiatives. Success requires enthusiasm for helping others, efficient work practices, and empathy for patients.
Requirements
- Six months of experience in an outpatient setting as a Medical Office Receptionist; equivalent experience in a high-volume customer service role in another industry or environment; or six months of experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.
- High school diploma or equivalent.
- Excellent interpersonal, organizational, and customer service skills.
- Keyboarding skills and the ability to use computer equipment and software.
- Experience with standard office equipment.
Nice To Haves
- Familiarity with an electronic practice management system.
- Experience with multi-line or ACD phones.
- Medical terminology.
Responsibilities
- Greet patients, physicians, and other visitors and provide excellent customer service.
- Serve as the primary phone contact for incoming clinic calls.
- Communicate and distribute messages effectively.
- Collect and update patient demographic and insurance information.
- Verify health plan eligibility.
- Take complete and accurate messages.
- Schedule mutually acceptable appointment times using an electronic practice management system.
- Perform other clerical duties as needed to support daily clinic operations, benchmarks, and quality patient-care initiatives.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
