Medical Office Rep

CommonSpirit Health • Redding, CA

2d

About The Position

The Medical Office Representative is the first point of contact for patients, physicians, and other visitors, providing excellent customer service. The role serves as the primary phone contact for incoming clinic calls and is responsible for communicating and distributing messages. The position supports daily clinic operations, quality patient care initiatives, and clinic goals. This is an SEIU-UHW represented position.

Requirements

• High school diploma or equivalent.
• Excellent interpersonal, organizational, and customer service skills.
• Keyboarding skills and ability to use computer equipment and software.
• Experience using standard office equipment.
• Enthusiasm for helping others, ability to work efficiently, and empathy for patients.
• Six months of experience in an outpatient setting as a Medical Office Receptionist is preferred; alternatively, equivalent experience in a high-volume customer service role in another industry or environment, or six months of experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.

Nice To Haves

• Familiarity with an electronic practice management system.
• Experience with multi-line or ACD phones.
• Medical terminology.

Responsibilities

• Greet patients, physicians, and other visitors and provide excellent customer service.
• Answer incoming clinic calls and communicate and distribute messages effectively.
• Collect and update patient demographic and insurance information.
• Verify health plan eligibility.
• Take complete and accurate messages.
• Schedule mutually acceptable appointment times using an electronic practice management system.
• Perform other clerical duties as needed to support daily clinic operations, benchmarks, and quality patient care initiatives.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED