Medical Office Registrar - HPG Primary Care Calhoun - FT - Days

Vitruvian Health•Calhoun, GA

105d

About The Position

The Registrar is a multi-tasking position responsible for front-end functions at Hamilton Physician Group, including customer service, telephone management, scheduling, registration, co-pay collections, time-of-service account management, coding review, charge entry, and cash and end-of-day closure procedures. The Registrar ensures provider schedules are appropriately populated, responds to telephones according to established protocols, and verifies patient demographic, clinical, and financial information before or during each visit. The role obtains relevant documents and current insurance cards, verifies insurance eligibility, obtains authorizations when needed, and collects payments or makes financial arrangements. The Registrar performs timely charge entry when not completed electronically through an EMR, reviews encounters and recommends appropriate procedural coding, manages cash drawers, posts cash to patient accounts, handles patient-responsible balances at the time of service, and corrects assigned claims edits to support timely submission to carriers. The Registrar also assists with patient balance reports and other assigned duties. Collaboration with patients, physicians, staff, and management, along with patient satisfaction and accurate processing of front-end functions, is integral to the role.

Requirements

Completion of a high school diploma.
1–5 years of relevant front-desk and customer-related experience.
Demonstrated competency with medical procedural coding (CPT/ICD10).
Working knowledge of medical software programs and PC skills.
Excellent customer service skills.
Good written and verbal communication skills and the ability to work in a team environment.
Demonstrated competency with cash controls.
Typing skills of at least 40 WPM.

Nice To Haves

College-level courses.
Experience in a physician practice.
Experience with Athena.

Responsibilities

Provide customer service and manage telephone interactions according to established protocols.
Schedule appointments and ensure provider schedules are appropriately populated.
Register patients and verify demographic, clinical, and financial information before or during visits.
Obtain relevant documents and current insurance cards, verify insurance eligibility, and obtain service authorizations as necessary.
Collect required payments and make financial arrangements when appropriate.
Perform timely charge entry when it is not completed electronically through an EMR, review encounters, and recommend appropriate procedural coding.
Manage cash drawers according to established protocols and post cash to patient accounts.
Manage patient-responsible account balances at the time of service.
Correct assigned claims edits to support expedient submission to carriers.
Assist in working patient balance reports and perform other duties as assigned.
Collaborate with patients, physicians, staff members, and management.