Office Associate - Albany Community Health Clinic

University of Wyoming • Laramie, WY

9d • Onsite

About The Position

The first point of contact for patients and visitors, ensuring a welcoming, respectful and efficient experience. Experience includes scheduling of appointments, managing patient check-in and check-out, verifying demographic and insurance information, maintaining accurate records while upholding confidentiality.

Requirements

• High School Diploma or GED
• 2 years progressively responsible work-related experience

Nice To Haves

• Demonstrated organizational skills
• Demonstrates strong communication, written,
• Demonstrates customer service experience
• Strong Attention to Detail
• Strong Computer Skills

Responsibilities

• Greet patients and triage needs of patient in person.
• Field phone calls from patients, pharmacies, outside clinics and other community partners to facilitate patient needs.
• Contact patients to schedule appointments for either incoming referrals, follow-up appointments.
• Maintain schedule for team of 8-10 providers, including re-scheduling patient appointments due to conflict or missed patient appointments, checking appointments for accuracy.
• Review scheduled appointments for insurance accuracy, updating incorrect appointments to replace appropriate policies.
• Communicate professionally with patients via electronic, verbal and in-person conversation, respond to patient portal messages
• Scan external documentals form providers/patients into patient chart, ensuring accuracy and compliance with HIPAA standards.
• Fax documents to outside providers/entities ensuring accuracy and compliance with HIPAA standards.
• Send medical medical records as requested by outside entities or clinical staff ensurance accuracy and compliance with HIPAA standards.
• Distribute, collect and process sliding fee scale applications, including following up on overdue applications and sending determination letters for fully processed applications and scanning documents into patient chart,
• Accept patient payments for clinical visits for current or previous balances via cash, check or credit card.
• Count and records cash box balance daily.
• Review patient accounts prior to appointment to ensure updated paperwork is prepared and collected in accordance with clinic policy,
• Attend team huddle, committee meetings and other staff meetings as needed.
• Assist in development of workflows to maximize efficiency and improve front desk procedures.

Benefits

• Generous Retirement Contributions: The State contributes 14.94% of your gross salary, and you contribute 3.68%, totaling 18.62% toward your retirement plan.
• Exceptional Health & Prescription Coverage: Enjoy access to medical, dental, and vision insurance with competitive employer contributions, that include 4 deductible options to suit your needs .
• Paid Time Off: Benefit from ample vacation, sick leave, paid holidays, and paid winter closure.
• Tuition Waiver: Employees and eligible dependents can take advantage of tuition waivers, supporting continuous education and professional growth.
• Wellness and Employee Assistance Programs: Stay healthy with wellness initiatives, counseling services, and mental health resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED