Office Associate - Albany Community Health Clinic

University of Wyoming • Laramie, WY

10d • $38,700 - $42,060 • Onsite

About The Position

The first point of contact for patients and visitors, ensuring a welcoming, respectful and efficient experience. Experience includes scheduling of appointments, managing patient check-in and check-out, verifying demographic and insurance information, maintaining accurate records while upholding confidentiality.

Requirements

• High School Diploma or GED
• 2 years progressively responsible work-related experience

Nice To Haves

• Demonstrated organizational skills
• Demonstrates strong communication, written,
• Demonstrates customer service experience
• Strong Attention to Detail
• Strong Computer Skills

Responsibilities

• Greet patients and triage needs of patient in person.
• Field phone calls from patients, pharmacies, outside clinics and other community partners to facilitate patient needs.
• Contact patients to schedule appointments for either incoming referrals, follow-up appointments.
• Maintain schedule for team of 8-10 providers, including re-scheduling patient appointments due to conflict or missed patient appointments, checking appointments for accuracy. Review scheduled appointments for insurance accuracy, updating incorrect appointments to replace appropriate policies.
• Communicate professionally with patients via electronic, verbal and in-person conversation, respond to patient portal messages
• Scan external documentals form providers/patients into patient chart, ensuring accuracy and compliance with HIPAA standards. FAx documents to outside providers/entities ensuring accuracy and compliance with HIPAA standards. SEnd medical medical records as requested by outside entities or clinical staff ensurance accuracy and compliance with HIPAA standards.
• Distribute, collect and process sliding fee scale applications, including following up on overdue applications and sending determination letters for fully processed applications and scanning documents into patient chart,
• Accept patient payments for clinical visits for current or previous balances via cash, check or credit card. Count and records cash box balance daily. Review patient accounts prior to appointment to ensure updated paperwork is prepared and collected in accordance with clinic policy,
• Attend team huddle, committee meetings and other staff meetings as needed.
• Assist in development of workflows to maximize efficiency and improve front desk procedures.

Benefits

• Generous Retirement Contributions: The State contributes 14.94% of your gross salary, and you contribute 3.68%, totaling 18.62% toward your retirement plan.
• Exceptional Health & Prescription Coverage: Enjoy access to medical, dental, and vision insurance with competitive employer contributions, that include 4 deductible options to suit your needs
• Paid Time Off: Benefit from ample vacation, sick leave, paid holidays, and paid winter closure.
• Tuition Waiver: Employees and eligible dependents can take advantage of tuition waivers, supporting continuous education and professional growth.
• Wellness and Employee Assistance Programs: Stay healthy with wellness initiatives, counseling services, and mental health resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED