Medical Office Receptionist | Full Time | Hillsdale Orthopedic and Spine Center

Hillsdale Hospital•Hillsdale, MI

4d•Onsite

About The Position

Hillsdale Orthopedic and Spine Center is seeking a full-time Medical Office Receptionist. This role is crucial for providing excellent customer service to patients and visitors, managing appointments, handling administrative tasks, and assisting with billing and paperwork. The ideal candidate will have a positive attitude, strong organizational skills, and a commitment to customer service.

Requirements

High School Diploma or equivalent required from an accredited institution
Strong computer, phone and general office skills
Ability to multitask
Must possess a positive attitude toward all customers (patients, families, coworkers, providers, and community members) demonstrating a high standard of customer service skills

Nice To Haves

Previous medical office experience and knowledge of medical terminology strongly preferred
Completion of medical reception course or Associates Degree preferred
Knowledge of Insurance/Disability forms processing and FMLA regulations preferred

Responsibilities

Provides excellent customer service to all patients, visitors, employees, and healthcare partners
Schedules and registers patients
Answers phones promptly and courteously
Data entry, scanning, keeping patients informed of any delays, managing daily incoming/outgoing correspondence such as faxes and emails, and facilitating incoming/outgoing referrals
Advises patients of billing policies, collects payments, maintains a cash drawer, prepares daily payment log, and submits information to patient accounts and fiscal department
Completes FMLA/disability paperwork and medical record requests
Must be flexible, willing to float, and perform alternative shifts and assignments when necessary