Medical Office Receptionist - El Pueblo - Pediatric Medicine

El Rio Health•Tucson, AZ

About The Position

The Medical Office Receptionist (MOR) provides clerical and operational support for clinical operations at an El Rio Health location assigned by management. The role works under general supervision and follows El Rio Health policies and procedures, referring matters involving departures from standard policies or procedures to a supervisor. Its primary purpose is to support El Rio Health’s mission of providing comprehensive, quality, affordable, and accessible health care. The MOR prepares and maintains a professional reception area; collects and enters patient eligibility, insurance, and demographic information in the Electronic Practice Management (EPM) program; schedules and manages appointments; assists patients with kiosks; and communicates wait times. The role provides courteous support to patients and visitors, alerts back-office staff when walk-in patients need medical assessment, and communicates outstanding items to providers and staff. It also handles patient payments and deposits, prepares reports, maintains confidentiality, and helps uphold safety, compliance, service, and operational standards. Employees are expected to maintain proficiency with El Rio Health systems, participate in training and continuing education, and meet operational needs as determined by management.

Requirements

High school diploma or General Education Diploma (GED); an equivalent combination of education and experience directly related to the job’s functions and responsibilities may be considered.
Current, valid Level I fingerprint clearance card in good standing, or application for the card within seven working days after beginning employment; the posting also states that new hires and transfers must submit a clearance card or fingerprint receipt before the hire or transfer date, with the Level One Non-IVP card received within 30 days afterward.
Reliable transportation capable of meeting organizational operational reassignments during the workday.
If driving during work hours, a valid driver’s license and compliance with Arizona vehicle insurance requirements.
Ability to maintain patient confidentiality and comply with applicable policies, procedures, safety, compliance, and service requirements.
Ability to handle payments and cash drawer balancing accurately.
Ability to communicate effectively in written, verbal, and interpersonal interactions.
All employees must undergo pre-employment drug testing and may be subject to post-accident, reasonable suspicion, return-to-duty, and follow-up drug and alcohol testing in compliance with federal and state regulations.

Nice To Haves

Medical Office certification from an accredited technical program or college.
Bilingual English/Spanish ability, including speaking, reading, and writing in both languages.

Responsibilities

Complete assigned clerical and non-clinical duties accurately and within reasonable time frames, meeting established performance standards.
Maintain required proficiency and complete annual competency skills evaluations.
Maintain a clean, safe, hygienic, and professional work environment, including the reception area and workstation; identify and address or report hazards.
Follow Joint Commission Certification requirements, HIPAA and confidentiality requirements, the Code of Conduct, organizational policies and procedures, standing orders, and AIDET service expectations.
Protect patient confidentiality and disclose information only to authorized individuals.
Prepare the front desk for patient reception and keep the workstation clutter-free.
Collect and document patient eligibility, insurance verification, and demographic information, and enter patient responses and actions in the EPM program before provider visits.
Schedule and manage appointments in person and by telephone, assist patients at kiosks, and communicate proactively to support appointment compliance.
Notify back-office staff when walk-in patients need a medical assessment and keep patients and visitors informed about nurse and provider wait times.
Evaluate issues, prioritize needs, and resolve problems appropriately and promptly within the authority of the role.
Generate and provide reports using organizational reporting programs, databases, software, or systems as assigned.
Communicate outstanding items to providers and staff for follow-up by the appropriate individuals.
Greet patients and visitors warmly and professionally and communicate effectively with patients, visitors, employees, and internal or external representatives.
Demonstrate initiative, teamwork, respect, a positive attitude, and professional role-model behavior; assist coworkers and participate in learning and training.
Accurately process cash, checks, and bankcard payments, collect copayments and coinsurance, issue receipts, maintain change, balance the cash drawer, document discrepancies, and prepare daily account deposit documents.
Accurately document hours worked and ensure time records are signed off or approved promptly.
Learn and demonstrate computer proficiency with El Rio Health systems and programs through structured learning, peer mentoring, and ongoing training.
Participate in continuing education, organizational events, committees, and safety programs, including emergency response team assignments when applicable.
Meet El Rio Health’s operational needs as determined by management, including work assignments at organizational locations as assigned.