Medical Office Receptionist – Women’s Care – Full-Time, Days

#REF!•Denton, TX

3d•Onsite

About The Position

This role is for a Medical Office Receptionist in the Women's Care Department at Texas Health. The position is full-time, 40 hours per week, with specific work hours from Monday to Thursday, 7:30 AM to 5:00 PM, and Friday from 8:00 AM to 1:00 PM. The department is characterized by strong teamwork, collaboration, and a fast-paced, high-volume environment. The team emphasizes compassion and empathy towards patients and colleagues, working towards making healthcare more accessible, integrated, and reliable.

Requirements

High School Diploma or equivalent
Be an outgoing individual with a friendly attitude
Have strong attention to detail
Be able to multi-task front desk job responsibilities for a busy Family Practice/Internal Medicine Clinic
Must have outstanding communication, interpersonal, customer service, and organizational skills
Have knowledge of insurance authorization/billing requirements
Have demonstrated strong customer service and communication skills
Have organizational and time management skills
Be proficient computer skills
Have knowledge of clinic procedures and regulatory requirements
Possess a strong work ethic and a high level of professionalism
Be a team player who handles multiple projects simultaneously in a fast-paced environment

Nice To Haves

Six months Medical experience in a Clinic
Six months Business Office Customer Service experience

Responsibilities

Performs patient check-in, ensuring all necessary paperwork is completed to comply with clinic and regulatory policies.
Answers phone calls and directs them appropriately.
Schedules appointments according to office guidelines.
Obtains accurate patient and insurance information, collecting copays and deductible amounts.
Copies/scans patient access related hard copy materials into the electronic medical record.
Prepares patient charts, ensuring all necessary information is complete.
Conducts patient check-out, including pricing services, collecting patient responsibility payments, and scheduling follow-up appointments.
Performs record filing and retrieval, and assists with filing registration documentation in electronic medical records.
Confirms next-day appointments and informs patients about required documentation and time-of-service payment details.
Follows up with patients regarding the Missed Appointment Policy and sends appropriate communications.
Performs other duties as assigned.