Medical Office Receptionist – Family Care Clinic – Full-Time, Days

Texas Health Resources•Royse City, TX

5d•Onsite

About The Position

The Medical Office Receptionist at the Family Care Clinic is responsible for delivering patient care utilizing the Medical Office Receptionist Process. This role involves performing patient check-in and check-out, handling phone calls, scheduling appointments, obtaining patient and insurance information, collecting payments, preparing patient charts, managing electronic medical records, and confirming future appointments. The position requires a strong work ethic, professionalism, and the ability to multitask in a fast-paced environment.

Requirements

High School Diploma or equivalent (required)
Six months Medical experience in a Clinic (strongly preferred)
Six months Business Office Customer Service experience (preferred)
Be an outgoing individual with a friendly attitude
Have strong attention to detail
Be able to multi-task front desk job responsibilities for a busy Family Practice/Internal Medicine Clinic
Must have outstanding communication, interpersonal, customer service, and organizational skills
Have knowledge of insurance authorization/billing requirements
Have demonstrated strong customer service and communication skills
Have organizational and time management skills
Be proficient computer skills
Have knowledge of clinic procedures and regulatory requirements
Possess a strong work ethic and a high level of professionalism
Be a team player who handles multiple projects simultaneously in a fast-paced environment

Responsibilities

Delivers care to patients utilizing the Medical Office Receptionist Process.
Performs patient check-in at the time of visit and completes all necessary paperwork to ensure efficiency and compliance with clinic and regulatory policies.
Answers phone calls and directs them appropriately.
Schedules appointments according to office guidelines.
Obtains accurate patient and insurance information, collecting copays and deductible amounts.
Copies/scans patient access related hard copy materials into the correct location in the electronic medical record.
Prepares charts for patient appointments, ensuring all necessary information is complete.
Conducts all functions associated with patient check-out, including pricing services, collecting patient responsibility payments, and scheduling follow-up appointments.
Performs duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
Confirms next day appointments and alerts patients about needed documentation and time-of-service payment details.
Follows up with patients regarding the Missed Appointment Policy and sends appropriate communications.
Performs other duties as assigned.