Medical Office Receptionist - Family Care - Full-Time, Days

Texas Health Resources • Lake Worth, TX

1d • Onsite

About The Position

The Medical Office Receptionist is responsible for delivering care to patients utilizing the Medical Office Receptionist Process. This role involves performing patient check-in, handling paperwork, answering phone calls, scheduling appointments, collecting payments, and managing patient records. The position is full-time, working 40 hours weekly, with specific hours from Monday to Thursday (7:30 am - 5:00 pm) and Fridays (7:30 am - 3:00 pm). The clinic closes early on Fridays and experiences fast-paced, high-volume inbound/outbound calls. There is also bonus potential associated with this role.

Requirements

• High School Diploma or equivalent (REQUIRED)

Nice To Haves

• Six months Medical experience in a Clinic (STRONGLY PREFERRED)
• 1 year of Healthcare Experience in a Clinical Setting (STRONGLY PREFERRED)

Responsibilities

• Delivers care to patients utilizing the Medical Office Receptionist Process.
• Under direct supervision, performs patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answers phone calls and directs them appropriately.
• Schedules appointments according to office guideline.
• Obtains accurate patient and insurance information, collecting copays and deductible amounts.
• Copies/scans patient access related hard copy materials (e.g., ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepares charts for patient appointments making sure all necessary information is complete.
• Conducts all functions associated with patient check-out including pricing services, collecting patient responsibility payments, and scheduling follow-up appointments.
• Performs duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
• Confirms next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.
• Follows up with patients regarding the Missed Appointment Policy and sends out the appropriate communications.
• Performs other duties as assigned.

Benefits

• 401k
• PTO
• medical
• dental
• Paid Parental Leave
• flex spending
• tuition reimbursement
• Student Loan Repayment Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED