Medical Office Receptionist - Thursday through Sunday

REDISCOVER • Raytown, MO

1d • Onsite

About The Position

Join ReDiscover’s Adult Urgent Care Department and be part of a mission-driven organization that’s been transforming lives for over 50 years. As a non-profit community mental health center serving southeastern Jackson County, Missouri, we’re passionate about helping individuals impacted by mental illness or substance use find hope, support, and healing. The Behavioral Health Urgent Care Clinic (BHUCC) is the first program of it's kind in the Kansas City area that provides the community immediate, same-day access to psychiatric medication for mental health and substance use needs. Through a multi-disciplinary approach, the BHUCC team provides care to clients every day of the week, including evenings, weekends and holidays to meet the client's and community's needs.

Requirements

• Availability to work a full-time schedule (40-hours a week), Thursday & Friday 8:30A-9P, Saturday & Sunday 10A-6:30P.
• High school diploma or GED
• One to Two years of progressively responsible experience.
• Previous experience handling large volume of incoming calls as a receptionist preferred.
• Must possess strong customer service skills.
• Ability to handle multiple tasks/priorities.
• Strong written, oral and interpersonal communication skills.
• Intermediate computer skills in typing/keyboarding, Microsoft Word and Excel programs as well as the use of email.

Responsibilities

• Greet members, vendors, couriers, job applicants and other visitors in a consistent, professional and friendly manner adhering to proper security protocol and logging activity.
• Answer phone calls in a timely and welcoming manner and courteously directs the call to the appropriate personnel or program.
• Abide by all HIPPA laws and maintains confidentiality for all clients and medical records.
• Ensure the headquarters lobby is constantly staffed during agreed business hours and maintained in a neat and orderly fashion.
• Manage schedules accurately for new appointments, check ins, and follow ups.
• Verify insurance, personal information and account balances.
• Collects fees when required.
• Ensure that new charts are ready for use and packets are prepared for programs.
• Accurately enter information into the EMR (i.e.: financial information, assessment forms, billing, etc.).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED