Medical Office Receptionist

Guardian Medical Management Services Inc•Auburn, AL

17h•Onsite

About The Position

The Medical Office Receptionist is responsible for patient registration, scheduling, insurance verification, collections, and maintaining a welcoming front-office environment. This role requires professionalism in communication, sensitivity to confidential matters, familiarity with medical terminology, and strong problem-solving skills. At Allergy Asthma & Immunology Specialists, our mission is to be the leading caregiver for patients of all ages in the region with allergies, chronic respiratory problems, and immune system deficiencies.

Requirements

Knowledge of patient care operations, infection control, safety standards, and HIPAA regulations.
Familiarity with billing, insurance, and medical coding
Proficiency with electronic health record (EHR) systems, Microsoft Office Suite, and standard office equipment.
Strong verbal and written communication skills with a professional, courteous demeanor.
Excellent organizational and time management skills, with accuracy and attention to detail
Ability to provide exceptional customer service and maintain professionalism under pressure.
Ability to handle confidential information with discretion and in compliance with regulations.
Ability to work collaboratively with a diverse team and adapt to changing priorities.
Ability to maintain regular, reliable attendance to ensure continuity of patient care and office operations.
High School Diploma

Nice To Haves

Associates or Bachelor’s degree in Business or a Health-Related Field
Knowledge of ICD-10 and CPT coding
Prior experience with electronic health records
Prior experience working with insurance companies
1 to 2 years of healthcare experience
2 to 3 years of Customer service experience
CPR Certification (or willingness to obtain)

Responsibilities

Greet and check in patients/visitors, direct them appropriately, and maintain lobby/office cleanliness.
Answer phones, route calls, and operate office equipment (fax, copier, printer).
Scan, distribute, and manage documents, forms, and consents.
Collect and update demographic, ID, and insurance information in patient charts.
Verify insurance coverage (system or phone) and process referrals/authorizations.
Schedule all appointment types and support smooth patient flow.
Collect, post, and reconcile patient payments (copays, deductibles, balances, self-pay).
Prepare reports, schedules, and end-of-day reconciliation.
Maintain provider referral lists, office supplies, and inventory.
Access and update insurance information via online portals.
Maintain accurate patient documentation, consent forms, and charts.
Support patient flow, scheduling, pre-registration, insurance verification, and cross-site coverage for all businesses.
Participate in staff meetings, cross-training, and continuous improvement of the front desk and risk management processes.
Deliver professional, compassionate care and effectively communicate with patients, families, staff, and external contacts.
Report misconduct or unusual activities and assist with special projects as assigned.
Flexibility to travel between sites as needed.
Perform other duties as assigned.