Medical Office Receptionist Float – Family Care Clinic – Full-Time, Days

Texas Health Resources•Grapevine, TX

5d•Hybrid

About The Position

This role is for a Medical Office Receptionist Float within the Family Care Clinic at Texas Health. The position is full-time, with primary clinic hours from Monday to Friday, 7:30 am to 5:00 pm. The role requires travel to various clinics within the DFW Metroplex, with mileage reimbursement provided. The Family Care Clinic emphasizes a patient-focused approach, offers growth opportunities, and fosters a team environment.

Requirements

High School Diploma or equivalent (required)
Six months Medical Office Experience in a Clinic (required) or Six months Customer Service experience in a Clinical Setting or Office Environment (required)
Knowledge of insurance authorization/billing requirements
Demonstrated strong customer service and communication skills
Organizational and time management skills
Proficient computer skills
Knowledge of clinic procedures and regulatory requirements
Possess a strong work ethic and a high level of professionalism
A team player who handles multiple projects simultaneously in a fast paced environment

Responsibilities

Performs patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
Conducts all functions associated with patient check-in and patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.
Answers phone calls and directs them appropriately.
Schedules and confirms appointments according to office guideline.
Obtains accurate patient and verifies insurance information and prior authorization, collecting copays and deductible amounts.
Copies/scans patient access related hard copy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
Prepares charts for patient appointments making sure all necessary information is complete.
Performs duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
Confirms next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.
Follows up with patients regarding the Missed Appointment Policy and sends out the appropriate communications.
Performs other duties as assigned.