Medical Office Manager
About The Position
Join a Mission That Changes Lives. At HeartSpring, we believe every child deserves the opportunity to reach their full potential. For over 90 years, we've been dedicated to serving children with special needs and developmental disabilities through innovative education, residential, outpatient, and healthcare services. Our team is passionate about making a meaningful impact every day through collaboration, compassion, and excellence in care. We're looking for an experienced Nurse Office Manager to lead the daily operations of our nursing office while leading a team dedicated to providing exceptional care for children with complex medical and developmental needs.
Requirements
- Current RN or LPN license required
- 5+ years of previous leadership, office management, nurse management, or healthcare operations experience required
- Strong knowledge of healthcare compliance, quality improvement, and risk management
- Experience managing teams, workflows, and administrative processes
- Excellent communication, organizational, and problem-solving skills
- Passion for serving children and supporting interdisciplinary care teams
- Healthcare office operations, especially in environments supporting individuals with developmental or behavioral disabilities.
- Leading a diverse team, creating a positive, organized, and high-performing work culture.
- Commitment to precision and accountability, including strict adherence to medication administration protocols and documentation standards.
- Attention to detail in record-keeping and unwavering compliance with regulatory requirements.
- Strong time management, organizational, and problem-solving skills to thrive in a dynamic, fast-paced setting.
- Clear and confident communication skills, both verbal and written, for effective interactions with others.
- Teamwork, dependability, and strong customer-centric approach.
- Technical proficiency with EMR/EHR systems, Microsoft Office Suite, Adobe Creative Suite, and digital platforms to support efficient operations.
Responsibilities
- Lead, coach, and develop a team of CMAs providing 24/7 support to students in our therapeutic school and residential programs
- Oversee staffing, scheduling, training, onboarding, and performance management
- Foster a positive, collaborative, and accountable team culture
- Partner with the Nursing Director to support departmental goals and strategic initiatives
- Ensure seamless coordination between nursing, education, residential, and therapy teams
- Support implementation of individualized healthcare plans and student medical needs
- Promote a high-quality, student-centered approach to care and service delivery
- Maintain compliance with healthcare regulations, accreditation standards, and organizational policies
- Lead quality improvement efforts, audits, and process enhancements
- Develop and implement policies and procedures that support safety and operational excellence
- Oversee daily nursing office operations, workflows, supplies, and resource utilization
- Assist with budgeting, staffing recommendations, and operational planning
- Identify opportunities to improve efficiency and enhance the student and family experience
Benefits
- Competitive salary
- Medical, dental, and vision insurance
- Life insurance
- 403(b) retirement plan with employer match
- Generous paid time off and paid holidays
- Tuition reimbursement and continuing education support
- Mission-driven culture focused on making a difference
- Collaborative team environment where your work matters
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
