Medical Office Lead- Internal Medicine of Hendricks County-Avon: Full-time M-F 7am-4pm

Hendricks Regional Health•Avon, IN

About The Position

The Medical Office Lead assists in organizing, coordinating, implementing, and supervising activities for physician practice secretaries and medical assistants assigned to the designated organization chart. The lead serves as a resource when the Practice Coordinator is absent or when assigned by the Director of the Practice(s). The role maintains front-office or back-office functionality across practice offices and oversees staff to support excellent patient customer service and effective practice operations. The position may include front-office secretary/receptionist duties, clinically based patient-care duties as a medical assistant or licensed practical nurse, and administrative leadership responsibilities. Duties may change at any time and are not limited to those listed in the job description.

Requirements

Associate degree or equivalent required.
Candidates currently pursuing a bachelor’s degree with at least two years of completed coursework may also be considered.
Alternatively, graduation from an accredited Medical Assistant Program or accredited Nursing Program (LPN) is required; this requirement must be completed within three years of hire.
Five years of secretary/receptionist or medical assistant experience.
Proficiency in the hospital EMR system and associated front-office tasks per EMR protocol.

Responsibilities

Perform typing, copying, form creation, menu-system maintenance, report and meeting-minute preparation, and physician and hospital communications in a timely and efficient manner.
Ensure requested correspondence is completed by its scheduled due date unless otherwise directed by the Practice Coordinator.
Answer phones, retrieve voicemails, and initiate phone contact or page physicians and inter- or intra-departmental associates as requested.
Arrange front-office phone coverage when unavailable and maintain required correspondence and message-taking.
File and copy patient- and non-patient-related items and correspondence.
Provide feedback to support efficient and effective front-office functions.
Use the hospital EMR system and complete front-office tasks in accordance with EMR protocol.
Provide patient care directly and through delegation; recognize normal and abnormal parameters, follow care standards and guidelines, triage calls, reassure and educate patients, and provide direction.
Support efficient healthcare service throughout patient visits; maintain complete, accurate, and updated medical records; prepare patients for examinations; obtain vital signs, weight, age, temperature, blood pressure, pulse, respirations, history, and chief complaint.
Observe patients with abnormal signs or symptoms, communicate their condition to the physician, and document relevant information in the medical record.
Confirm patient understanding of physician instructions at discharge; document medical-record entries and charge information in the electronic medical record for billing.
Assist with tests and treatment procedures under physician supervision, including applying splints and dressings and following physician orders.
Assist with sample medications and medication logs; arrange and administer necessary testing or admissions; obtain referrals; retrieve test results and notify patients.
Assist physicians with preparation for minor surgeries and physicals; obtain consents before invasive procedures or immunizations.
Distribute patient education materials, assist with patient instruction, and confirm understanding of treatment and medication use.
Perform prescribed laboratory tests and treatments and assist in maintaining the laboratory log.
Manage and support daily operations of practice secretaries, receptionists, or medical assistants at designated locations.
Represent the department at assigned public-relations activities, committees, and educational affairs.
Manage staffing needs, schedules, operations, and training for secretaries, receptionists, or medical assistants with assistance from the Practice Coordinator.
Maintain designated areas and equipment in safe operating condition and request repairs when needed.
Coordinate planning and implementation of educational and staff-development programs for clinic staff, interdepartmental hospital staff, patients, and public-relations activities.
Prepare and maintain departmental records for monthly reports, policies, and procedures as directed by the department director.
Assist with performance reviews for staff overseen; salary and disciplinary decisions are reserved to the department director in coordination with the lead and Practice Coordinator.