Medical Office Lead- Internal Medicine of Hendricks County-Avon: Full-time M-F 7am-4pm

Hendricks Regional Health•Danville, IN

About The Position

The Medical Office Lead assists in organizing, coordinating, implementing, and supervising activities for physician-practice secretaries and Medical Assistants assigned to the organization chart. The Lead acts as a resource when the Practice Coordinator is absent or when assigned by the Director of the Practice(s). The role oversees front-office and back-office functionality and staff to support excellent patient customer service and effective practice operations. Depending on the assigned role, responsibilities may include front-office administrative and communication duties, or clinical patient-care duties for an MA or LPN. The position also manages and supports daily operations across designated locations, helps coordinate staffing, schedules, operations, and training with the Practice Coordinator, and supports staff development, department records, equipment safety, and associate performance reviews. Duties may change at any time with or without notice.

Requirements

Associate degree or equivalent required.
Candidates currently pursuing a bachelor’s degree with at least two years of completed coursework may also be considered.
Alternatively, graduation from an accredited Medical Assistant Program or accredited Nursing Program (LPN) is required, or must be completed within three years of hire.
Five years of secretary, receptionist, or Medical Assistant experience.
Proficiency in the hospital EMR system and front-office tasks associated with the role, when assigned front-office duties.
Knowledge and ability to provide patient care according to applicable standards and guidelines, when assigned clinical duties.

Responsibilities

Organize, coordinate, implement, and supervise activities for physician-practice secretaries and Medical Assistants assigned to the organization chart.
Serve as a resource when the Practice Coordinator is absent or when assigned by the Director of the Practice(s).
Oversee front-office and back-office functionality and staff to maintain patient customer service and practice operations.
For front-office duties: perform typing and copying, create forms, maintain the menu system, and prepare reports, minutes, and physician and hospital communications in a timely manner.
Ensure requested correspondence is completed by its scheduled due date unless otherwise indicated by the Practice Coordinator.
Answer phones, retrieve voicemails, initiate phone contact or paging as requested, and ensure front-office phone coverage when unavailable.
Maintain correspondence and messages, and file and copy patient and non-patient materials and correspondence.
Provide feedback to support efficient and effective front-office functions and use the hospital EMR system according to front-office protocols.
For clinical patient-care duties: provide or delegate patient care, recognize normal and abnormal parameters, follow applicable standards and guidelines, triage telephone calls, and provide patient reassurance, teaching, and direction.
Support efficient healthcare delivery during patient visits; maintain complete, accurate, and updated medical records; initiate patient contact; and prepare patients for examination.
Obtain and document vital signs, weight, age, temperature, blood pressure, pulse, respiratory information, history, and chief complaint; communicate abnormal signs and symptoms to the physician.
Ensure patient understanding of physician instructions at discharge, document medical-record entries, and enter charge information into the electronic medical record for billing.
Assist with testing and treatment procedures under physician supervision, apply splints and dressings with the physician, and follow through on physician orders.
Assist with sample medications and medication logs; arrange and administer necessary patient testing or admission; obtain required referrals; retrieve test results and notify patients.
Assist physicians with preparation for minor surgeries and physicals; obtain consent before invasive procedures or immunizations; distribute patient education materials; and support patient instruction on treatment and medication use.
Perform prescribed laboratory tests and treatments and help maintain the laboratory log.
Manage and support daily operations of practice secretaries, receptionists, or Medical Assistants at designated locations.
Represent the department at public relations activities, committees, and education affairs as delegated.
Manage staffing, schedules, operations, and training needs for secretaries, receptionists, or Medical Assistants with assistance from the Practice Coordinator.
Maintain designated areas and equipment in safe operating condition and request repairs when necessary.
Coordinate the planning and implementation of educational and staff-development programs for clinic staff, hospital staff, patients, and public relations.
Prepare and maintain departmental records for monthly reports, policies, and procedures as directed by the department director.
Assist with performance reviews for supervised associates; salary and disciplinary decisions are reserved to the department director in coordination with the Lead and Practice Coordinator.