Medical Office Front Desk

Visiting Docs•Spring Valley, NY

2d•Onsite

About The Position

We are seeking a Medical Office Front Desk professional to join our team in Spring Valley, New York. This full-time position involves greeting patients, managing communications, scheduling appointments, handling insurance tasks, and maintaining the front desk and waiting areas. The role also includes assisting with exam room maintenance and ensuring daily procedures are completed. Occasional travel may be required.

Requirements

High school graduate or GED.
ONE YEAR EXPERIENCE IN A MEDICAL OFFICE IS REQUIRED!
Excellent communication skills.
Customer service-oriented personality.
Ability to multi-task.
Must be willing to travel!

Nice To Haves

eClinicalWorks experience strongly preferred.
Bilingual - Spanish, Creole, or French are a HUGE plus!

Responsibilities

Greet patients, families, staff, and visitors.
Answer and handle incoming phone calls, faxes, and electronic messages.
Register new patients in the EMR and assist with paperwork.
Schedule patient appointments, including in-person and telehealth visits.
Coordinate telehealth or offsite visits.
Confirm upcoming appointments.
Handle insurance tasks: verify eligibility, obtain prior authorization, collect copays/self-pay payments.
Maintain front desk area cleanliness and supply levels.
Maintain patient waiting area cleanliness and welcoming atmosphere.
Escort patients to exam rooms in the absence of a medical assistant.
Perform daily exam room maintenance and weekly supply inventory.
Ensure all beginning and end-of-day procedures are followed and completed.
Perform other tasks as needed.