Medical Office Front Desk Lead

Texas Health Resources•Rockwall, TX

1d•Onsite

About The Position

This role serves as a Medical Office Front Desk Lead for Family Care. The position involves leading scheduling, billing activities, and coordinating with clinical staff. The lead will also handle patient check-out, payment processing, and benefit verification, while acting as a resource for coding and denial questions. Additionally, the role includes training new hires and ensuring proper coverage of patient appointments.

Requirements

H.S. Diploma or Equivalent (Required)
4 Years Billing experience in a healthcare organization (Required)
4 Years Office experience (Required)
Demonstrates good understanding of health insurance and medical costs, including coding.
Requires strong customer skills.
Good communication skills.
Proficient computer skills.
Excellent organizational skills.
Possesses a strong work ethic and a high level of professionalism.
A team player who handles multiple projects simultaneously in a fast paced environment.

Nice To Haves

Previous Customer Service is (Strongly Preferred)

Responsibilities

Act as a team lead to schedule work and ensure timely and accurate billing activities.
Coordinate with clinical staff to obtain charge information for all patients.
Code procedures performed and diagnosis on charge.
Acts as a resource for Practice Managers and Physicians with denials and coding questions.
Coordinate copies of medical documentation with physician charges to support billing to third-party payers.
Resolve complex patient billing inquiries and problems.
Conduct all functions associated with patient check-out including pricing services, collecting payment and scheduling follow-up appointments.
Complete payment and benefit verification on all patients in accordance with practice policies.
Coordinate scheduling with that of the practitioners’ schedules to ensure proper coverage of patient appointments and out-of-office calls.
Work with Practice Manager to facilitate training of new hires and other training initiatives.
Perform other duties as assigned.