Medical Office Director - Wellness & Regenerative Medicine

NIVA Health • Jacksonville, FL

12d • Onsite

About The Position

This is not an Office Manager role; it is a leadership position responsible for the overall success of an entire clinic. At NIVA Health, each clinic operates as its own business. Medical Office Directors are expected to build high-performing teams, create exceptional patient experiences, drive operational results, and ensure the clinic consistently performs at its best. While working alongside providers, the Director owns the business side of the clinic, taking responsibility for fixing issues, understanding performance dips, coaching the team, and improving patient experiences. This role is ideal for individuals who naturally take ownership, make decisions confidently, and are accountable for results.

Requirements

• 3+ years leading operations within a medical practice, specialty clinic, dental practice, medspa, wellness center, or similar healthcare environment
• Experience leading, coaching, and managing teams
• Strong understanding of clinic operations, scheduling, staffing, and workflow management
• Experience using KPIs to improve operational performance
• Confidence making decisions and holding others accountable
• Excellent communication and organizational skills
• Experience with EHR systems and healthcare operations

Nice To Haves

• A bachelor's degree is welcomed but not essential if you've built a track record of leading successful healthcare teams.

Responsibilities

• Lead every aspect of daily clinic operations
• Lead, coach, and develop the clinic team
• Create a culture of accountability and high performance
• Drive patient satisfaction and service excellence
• Manage scheduling, staffing, workflows, and daily operations
• Monitor clinic KPIs, productivity, revenue, and operational performance
• Solve problems before they become bigger problems
• Partner closely with providers to ensure the clinic runs smoothly
• Continuously improve how the clinic operates

Benefits

• Medical, dental, and vision insurance
• Paid time off and holidays
• 401(k)
• Opportunities for career growth within a rapidly expanding healthcare organization

What This Job Offers

• Job Type: Full-time
• Career Level: Manager