Medical Office Coordinator - Wound Care - Jovive Wound Care - Walnut Creek

Vituity•Walnut Creek, CA

4d•$25 - $31•Onsite

About The Position

This role is for a Medical Office Coordinator in Wound Care at Jovive Wound Care in Walnut Creek, CA. The position is with Vituity, a company dedicated to transforming healthcare. Vituity emphasizes a "culture of brilliance" where team accomplishments are valued, and employees work together to tackle healthcare challenges. They have opportunities at 900 practices nationwide, serving over 14.5 million patients annually. The Medical Office Coordinator will play a key role in the administrative and operational effectiveness of the clinic, supporting the Medical Director and Clinic Manager.

Requirements

High school diploma or equivalent required.
Two (2) years of experience as an Office Coordinator required.
Experience with ICD-10 and CPT coding required.
Knowledge of clinical compliance.
Solid understanding of the referral and authorization process needed with this specialty based on the types of insurances we accept.
Well-versed in managing insurances and understanding the referral/authorization process.
Intermediate knowledge of Athena eHR system.
Skilled with Microsoft Office 365.
Strong organization, prioritization, and time management skills with a productivity-driven demeanor.
Ability to effectively communicate and collaborate with team members, including educating them on proper documentation.
Ability to employ effective customer service skills to resolve patient billing inquiries and complaints.
Ability to maintain accurate records.
Ability to follow facility and OSHA safety rules and procedures.
Ability to uphold Health Insurance Portability and Accountability Act (HIPAA) privacy regulations.
Ability to follow privacy policies regarding Protected Health Information (PHI) and HIPAA set forth in the Privacy Policy Manual.
Ability to report for assigned/confirmed shifts punctually and reliably.
Strong organizational skills.
Possess a professional demeanor.
Solid communication skills both verbally and in writing.
Ability to read, comprehend and act on simple instructions, short correspondence, and memos.
Flexible and adaptable to an ever-changing environment.
Possess strong interpersonal skills to work within a team environment.

Nice To Haves

Billing experience is highly desired.
Experience as an office coordinator in a clinic setting preferred.
Experience in accounting or finance preferred.
Healthcare experience in an urgent care or primary care setting preferred.
Solid understanding of medical insurance plans and office procedures preferred.

Responsibilities

Answer phones and take accurate messages; handle basic inquiries on behalf of the Medical Director.
Prepare data reports as needed for the Medical Director and third-party billing service.
Attend and actively participate in all training, in-services, and staff meetings.
Perform general office duties, including monitoring inventory of and ordering office supplies as needed to replenish inventory.
Conduct patient call-backs as requested by physician/advanced provider to accurately communicate lab results.
Inspect charts from providers and staff to ensure proper documentation including ancillaries, tests, and x-rays.
Apply knowledge of ICD-10 and CPT coding of procedures and enter documentation into the medical record as directed by the licensed care provider.
Assist with referrals (e.g., obtain insurance pre-authorization).
Schedule patients per protocol in Athena.
Notify the Medical Director of issues and concerns in a timely manner.
Facilitate and participate in monthly billing calls with the third-party billing service.
Respond to patient inquiries, including those related to billing.
Collect, sort, scan, package, and submit required documentation from each patient encounter to the designated third-party billing service for proper coding and billing of the encounter.
Respond to all inquiries from the third-party billing service; work with the appropriate provider to complete documentation addendum requests.
Help ensure administrative and operational effectiveness of the clinic: understand the insurance referral process, accurately address insurance questions, understand the operations of the clinic as they relate to practice and Vituity policies, determine workflow with the providers, act as the Athena subject matter expert (SME) for the clinic, and standardize the workflow for all wound care clinics in conjunction with the clinic manager and Medical Director.
Partner with the Clinic Manager to identify and implement policy, process, and workflow improvements and changes to increase office efficiency and address areas of deficiency in patient experience concerns, production, and quality of care.
Articulate and present clinic issues to the practice leadership team, recommend solutions, and influence changes and improvements.
Assist the Medical Director with staffing schedules.
Review collection reports from the third-party billing service; assist the Medical Director with monitoring Accounts Receivable (A/R).
Follow standards and procedures to maintain a safe, secure, and healthy work environment.
Follow equipment operating instructions to maintain proper operation and functioning; notify the Medical Director of equipment malfunctions.
Assist the Clinic Manager and Clinic Supervisor with community outreach and local marketing activities.
Provide direction to the medical reception staff (registration clerks).
Train new hires in all aspects of medical office coordination.
Train other staff members on the Athena electronic medical record.
Set a good example by projecting a positive attitude, being punctual and professional.
Assist with the development and competency of Medical Receptionist staff in setting professional and personal goals.
Proactively identify training opportunities for the staff and communicate these to the clinic manager.
Provide feedback of the staff to the clinic manager for annual performance evaluations.

Benefits

Superior health plan options
Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service)
Generous paid time off starting 3-4 weeks’ annually
Student Loan Refinancing Discounts
Professional and Career Development Program
EAP and travel assistance included
Wellness program
Purpose-driven culture focused on improving the lives of our patients, communities, and employees
Annual corporate Success Sharing bonus program