MEDICAL OFFICE CLERK

Destiny Management Services LL•Fort Belvoir, VA

10h•Onsite

About The Position

Destiny Management Services, LLC is a leading source of staffing services and business solutions to the Federal Government. Founded in 1996, we have provided job opportunities for more than 1000 employees nationwide in various fields. We are seeking four highly skilled and detail-oriented Sterile Processing Technicians to work on-site at Ft. Belvior Community Hospital. Quality healthcare personnel will be utilizing military records systems to assist the department and base in its mission. Provides clerical/administrative support in wards, clinics, or other clinical departments of a medical treatment facility.

Requirements

A fully qualified typist with a minimum of 50 WPM is required.
General medical ethics, telephone etiquette, and excellent communication and customer service skills.
General office administrative and clerical skills to perform receptionist duties and answer telephones.
Ability to communicate effectively, both orally and in writing.
High school diploma or General Educational Development (GED) equivalency.
Medical terminology desired.
At least 6 months of experience in a medical office setting in the following areas: medical administrative support service, medical office management, medical front desk management, medical records administrative and/or referral processing, tracking and closure.
Possess experience in the operation of all standard office equipment such as desk top computers, fax, scanner, printer, office copier, and data transcribing procedures.

Nice To Haves

Medical terminology

Responsibilities

Greets patients/visitors at a front desk, information center or office setting.
Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.
Arranges and schedules medical appointments and determines patient eligibility for services. Relays general instructions to patients, or make referrals to other sections.
Obtains updates and files medical records as needed.
Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.
Ensures arrival of medical records prior to appointment(s).
Initiates and locates patient medical records as needed.
Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
Performs other administrative and clerical duties in support of the medical care and operational support.
Creates appointment schedules and templates in patient appointment computer system.
Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.
Provide appointment support services and production control support to the department.
Complete routine data preparation, distribution and file maintenance.
Perform data entry, verification, updates, and editing of patient data and register new patients as required.
Process patient information into data systems, process, scan and perform online edits during patient check-in.
Input patient demographic data into the automated systems during patient check-in.
Book patient appointments in compliance with TRICARE business practices and schedule of appointment procedures applying “Access to Care” (ATC) policies.
Enter patient appointments taken from patient incoming telephone calls, and written or typed patient registration/clinical information form. Phones shall be answered within 3 rings and patients that are scheduling an appointment in person have priority over incoming telephone requests.
Schedule, reschedule and cancel patient appointments and enter provider’s schedules into the automated appointment and scheduling systems when received.
Maintain logs and files in conjunction with the patient appointment process.
Enter telephone consults (t-cons) for patient’s provider into the automated system upon patient request.
Assist nursing staff by replying to telephone consults and contacting patients for preventative medicine and chronic disease management reminders.
Input order requests for laboratory, radiology and electrocardiogram tests into the automated system when received and upon receipt use automated modules to enter requests per provider’s diagnosis.
Enter data into Excel, Access databases and the Health Fitness Assessment (Wellness Center) database daily.
Verify previous day appointments have been cleared in the system at the beginning of each workday.
Retrieve health information for the system utilizing the department/clinic Standard Operating Procedures (SOP).
Transfer information within the TRICARE system, including DEERS checks.
Provide a daily job status report which will reflect the number and type of appointments scheduled each day, incomplete activity, and status of special interest jobs by end of shift daily.
Maintain procedure manuals and keep abreast of Department policies and procedures regarding medical appointments. Procedure manuals will be reviewed by the Department Head who will provide any material/information to be updated.
Comply with specific task criteria, schedules, and instructions per MTF SOP.
Maintain current compliance with all training indicated in the PWS. Training certificates will be provided to the Contracting Officer’s Representative (COR) at time of completion.
Register/add each patient and update demographic information in the Composite Health Care System (CHCS), print out a medication reconciliation list, verify eligibility in DEERS and print wristband / labels for patient verification. The contractor shall print additional patient labels as needed.
Close out patient record using CHCS after the discharge of each patient.
Utilize CHCS, Armed Forces Health Longitudinal Technology Application (AHLTA), Essentris and MHS Genesis programs for any medical correspondence to include, but not limited to, past EKGs, old medical records, and past ER visits as requested by Physicians.
Use CHCS for any request of medical records within the facility.
Make and receive phone calls and take/relay accurate information to the appropriate staff member.
Notify the triage/charge nurse immediately when a patient identifies an emergent need (as noted in the critical chief complaint list) upon arrival to the EMD.
Monitor documents and/or supplies utilized in the EMD and notify the department supply staff when supplies are running low.
Submit doctors’ orders (inpatient/outpatient records, laboratory orders, radiology tests and reprint consultations) using CHCS.
Facilitate communication between the providers and the Radiology department to aid a proper flow of patients.
Provide administrative support to the Charge Nurse and/or staff nurse to arrange for the transfer of disengagement of EMD patients.
Contact the receiving hospital for an accepting physician.
Contact receiving hospital to arrange for a room/bed arrangements and provide contact information for the MTF to call in a report of the patient.
Arrange for any procedure information such as laboratory and radiology results to be sent with the patient.
Contact the Health Benefits/Officer on Duty (OOD)/Nurse of the Day (NOD) for any patient Disengagement or Leave against Medical Advice (AMA).
Print demographics and insurance information for the receiving facility.
Print consults for referral of care and the ambulance.
Contact the Quarterdeck to arrange for a 3-way call to ambulance transport.
Ensure the Quarterdeck calls back with an estimated time of arrival (ETA) and has notified the Naval Air Station (NAS) front gate Watch Commander to ensure smooth and timely passage of the ambulance through the front gate.
Page/contact members of the multidisciplinary healthcare team.
Scan hard-copy patient files into the patient’s electronic health record.
Upload the patient’s file into the Essentris program after scanning.
Request records from outside facilities using appropriate patient consent form as requested by physicians.
Upon the admission of a patient, call the admissions office, notify them of patient being admitted from the ER and notify the ER charge nurse.
Print an End of Day report daily using CHCS, make corrections as needed, and turn the report into the Division Officer at the end of their shift.
Keep a daily log of all Ultrasound (US) and computerized tomography (CT) scans as well as all Electrocardiograms (EKG) performed on each shift.
Edit, print, scan and upload the following reports utilizing CHCS, Essentris and MHS Genesis programs at the end of the 24 hour period, End of Day Report, Joint Commission (JC) Report and 24 Hour Nursing Report.