Medical Office Clerk

Resolution Think•Portsmouth, VA

2d•Onsite

About The Position

Resolution Think LLC is seeking a Medical Office Clerk to provide administrative and clinical support services. The role involves utilizing MHS GENESIS and other databases for patient care and administrative tasks, scheduling patient appointments, and serving as the initial point of contact for staff and patients. The clerk will manage the check-in process, maintain patient records, coordinate patient flow, and handle incoming calls and visitors with professionalism and sensitivity.

Requirements

High School Diploma or GED
A minimum of 12 months of administrative experience working in a medical practice or clinical setting.
Knowledge of medical terminology required.
Must be able to type at least 50 WPM.
Active Basic Life Support (BLS) from either American Heart Association (AHA) or American Red Cross.
Must be a US Citizen.
Meet outlined federal background and drug screening to secure base access.

Responsibilities

Utilize MHS GENESIS and various other databases in support of patient care and administrative requirements.
Provide scheduling services for patient's care.
Serve as the initial point of contact for staff and patients to the department.
Conduct oneself in a professional and courteous manner and display sensitivity to patients’ needs.
Manage most aspects of the check-in process, including greeting patients, updating records, assisting with forms, providing educational materials, and coordinating patient flow.
Maintain records of patients treated and examinations performed.
Utilize the MTF automated patient scheduling system to set patient exams and remind patients of upcoming appointments.
Receive and screen phone calls, ascertain the nature of the call, and forward calls appropriately.
Act as the information receptionist, answering telephones, receiving patients/family members/visitors, ensuring confidentiality and privacy, and providing necessary information.
Maintain ongoing contact with beneficiaries, staff members, and healthcare providers via telephone, in person, or electronic mail.
Contact patients, healthcare providers, clinics, and hospitals/DOD installations as directed.
Obtain and return transport equipment.
Use protective devices for patients with communicable diseases.
Relay and receive information regarding the patient’s scheduled medical procedures and communicate with all MTF staff as necessary.
Be physically capable of normal ambulation, stooping, bending, reaching, lifting, pushing, and pulling medical equipment and patients.