MEDICAL OFFICE CLERK

Destiny Management Services LL•Silverdale, WA

23h•Onsite

About The Position

Destiny Management Services, LLC is seeking four highly skilled and detail-oriented Medical Office Clerks to work on-site at Naval Branch Health Clinic, Bangor. Quality healthcare personnel will be utilizing military records systems to assist the department and base in its mission. The role provides clerical/administrative support in wards, clinics, or other clinical departments of a medical treatment facility.

Requirements

Fully qualified typist with a minimum of 50 WPM.
General medical ethics, telephone etiquette, and excellent communication and customer service skills.
General office administrative and clerical skills to perform receptionist duties and answer telephones.
Ability to communicate effectively, both orally and in writing.
Knowledge of Armed Forces Health Longitudinal Technology Application (AHLTA).
Knowledge of Composite Health Care Systems (CHCS) and/or MHS GENESIS.
Knowledge of Defense Enrollment Eligibility Reporting System (DEERS).
Knowledge of Military Filing System – by sponsor social security, terminal digit order, color-coded and blocked filing system.
Knowledge of contents of a military medical record, layout, sections, family members prefix designation, forms used in a MTF, and the medical record tracking procedures.
High school diploma or General Educational Development (GED) equivalency.
At least 6 months of experience in a medical office setting in the following areas: medical administrative support service, medical office management, medical front desk management, medical records administrative and/or referral processing, tracking and closure.
Experience in the operation of all standard office equipment such as desk top computers, fax, scanner, printer, office copier, and data transcribing procedures.

Nice To Haves

Medical terminology desired.

Responsibilities

Greets patients/visitors at a front desk, information center or office setting.
Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.
Arranges and schedules medical appointments and determines patient eligibility for services. Relays general instructions to patients, or make referrals to other sections.
Obtains updates and files medical records as needed.
Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.
Ensures arrival of medical records prior to appointment(s).
Initiates and locates patient medical records as needed.
Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
Performs other administrative and clerical duties in support of the medical care and operational support.
Creates appointment schedules and templates in patient appointment computer system.
Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.
Provide appointment support services and production control support to the department.
Complete routine data preparation, distribution and file maintenance.
Use computerized systems such as CHCS, AHLTA, EHR, HAIMS, DEERS, and TRICARE along with other software such as electronic mail, a planning calendar, and databases.
Perform data entry, verification, updates, and editing of patient data and register new patients as required.
Process patient information into data systems, process, scan and perform online edits during patient check-in.
Input patient demographic data into the automated systems during patient check-in.
Book patient appointments in compliance with TRICARE business practices and schedule of appointment procedures applying “Access to Care” (ATC) policies.
Enter patient appointments taken from patient incoming telephone calls, and written or typed patient registration/clinical information form. Phones shall be answered within 3 rings and patients that are scheduling an appointment in person have priority over incoming telephone requests.
Schedule, reschedule and cancel patient appointments and enter provider’s schedules into the automated appointment and scheduling systems when received.
Maintain logs and files in conjunction with the patient appointment process.
Enter telephone consults (t-cons) for patient’s provider into the automated system upon patient request.
Assist nursing staff by replying to telephone consults and contacting patients for preventative medicine and chronic disease management reminders.
Input order requests for laboratory, radiology and electrocardiogram tests into the automated system when received and upon receipt use automated modules to enter requests per provider’s diagnosis.
Enter data into Excel, Access databases and the Health Fitness Assessment (Wellness Center) database daily.
Verify previous day appointments have been cleared in the system at the beginning of each workday.
Retrieve health information for the system utilizing the department/clinic Standard Operating Procedures (SOP).
Transfer information within the TRICARE system, including DEERS checks.
Provide a daily job status report which will reflect the number and type of appointments scheduled each day, incomplete activity, and status of special interest jobs by end of shift daily.
Maintain procedure manuals and keep abreast of Department policies and procedures regarding medical appointments. Procedure manuals will be reviewed by the Department Head who will provide any material/information to be updated.
Comply with specific task criteria, schedules, and instructions per MTF SOP.
Maintain current compliance with all training indicated in the PWS. Training certificates will be provided to the Contracting Officer’s Representative (COR) at time of completion.