Medical Office Clerk - Emergency Medicine

Decypher•Nellis AFB, NV

About The Position

The Medical Office Clerk - Emergency Medicine provides front-office administrative and patient support in an emergency department. The role manages incoming calls, determines patient eligibility, verifies demographic information, and schedules, reschedules, and cancels appointments using MHS GENESIS and related systems. It maintains accurate patient medical records and schedules by coordinating record retrieval, filing, quality reviews, documentation requests, reporting, and record retirement according to established regulations, procedures, and accreditation standards. The emergency department operates 24 hours a day, seven days a week, including weekends, holidays, day shifts, and night shifts. Shifts range from a minimum of 4 hours to a maximum of 12 hours, not exceeding 40 hours per week. The work week runs Sunday through Saturday. Contractors receive a 30-minute lunch break when working shifts of 8 hours or longer. Compensation is up to $19.50 per hour plus H&W.

Requirements

High school diploma or GED equivalency.
Basic medical terminology.
Basic Life Support (BLS) certification.
At least two years of relevant experience, or certification as a Specialized Registered Health Information Technician (RHIT) or Registered Health Information Administrator.
U.S. citizenship.
Ability to meet physical requirements that include prolonged walking, standing, sitting, or bending; carrying 25–50 pounds; and reaching high shelving units with the assistance of stepladders.

Responsibilities

Answer the main office phone line, direct calls to the appropriate section, take messages as required, and pass on general information.
Determine patient eligibility for services and validate basic patient demographic information in MHS GENESIS.
Maintain accurate, up-to-date patient schedules and logs.
Use government computer system tools and standard protocols, including detail codes, freezing slots, and TRICARE online, to maintain appointment slots and process rescheduling or cancellations.
Contact patients to schedule, reschedule, or cancel appointments.
Promote consult/referral specialty medical care within the MTF.
Obtain updates and file medical records, and obtain documentation requested by healthcare providers, such as test results or documentation not yet filed in records.
Organize and research patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.
Initiate and locate patient medical records and maintain them in accordance with prescribed directives.
Conduct daily pull, delivery, and retrieval of patient records and ensure records arrive before appointments.
Prepare reports regarding record statistics as necessary.
Participate in records review as part of the facility's quality assurance program and in accordance with accreditation standards.
Retire medical records in accordance with regulatory procedures and guidelines.