Assistant Medical Director - Emergency Medicine

MedAmerica•Valhalla, NY

21h•$275,000 - $900,000•Onsite

About The Position

The Assistant Medical Director for Emergency Medicine at Westchester Medical Center in Valhalla, New York, oversees quality, safety, patient experience, clinical operations, process improvement, and financial performance. The role works with hospital personnel and Vituity’s central operations leaders to maintain regulatory compliance, improve service excellence and patient experience, coordinate patient flow and transitions, and support the practice’s operational and financial goals. The Assistant Medical Director leads and participates in multidisciplinary meetings, develops clinical pathways, mentors and coaches providers, and builds working relationships with inpatient and outpatient resources. The position also monitors practice financial performance, understands budgeting and reimbursement systems, and works to improve census and billing statistics. The practice is a Level I Trauma Center, STEMI Receiving Center, and Comprehensive Stroke Center with a 43-bed Emergency Department and an annual ED volume of 33,000.

Requirements

M.D. or D.O. degree from an accredited medical school and completion of an accredited residency program.
Maintain membership and privileges on the hospital’s medical staff and comply with its bylaws, rules, regulations, policies, and procedures.
Physician Partnership status.
Meeting facilitation skills.
Excellent communication skills.
Change management and process-improvement skills.
Project-management skills.
Relationship-building skills.
Technology skills.

Nice To Haves

Superior clinical skills and ability to serve as a role model by setting high standards.
Administrative experience and aptitude.
Interest in interpreting complex financial data and understanding finance and accounting as they relate to practice management.
Strong interpersonal and leadership skills, including the ability to motivate physicians and non-physicians, manage multiple assignments, work successfully with diverse people and locations, maintain good working relationships, and establish effective relationships quickly with clients and non-clients.
Excellent verbal and written communication skills.
Excellent relationship-building and process-improvement skills.

Responsibilities

Oversee quality and safety initiatives.
Collaborate with hospital quality personnel to ensure compliance with relevant regulatory standards.
Develop and implement projects to improve service excellence and patient experience.
Compare patient feedback survey results with Vituity state and regional averages and national benchmarks.
Respond promptly to written and verbal patient complaints using service-recovery techniques.
Track and trend patient complaints, involving the QI director as necessary in concerning cases.
Train and mentor providers in patient experience techniques.
Coordinate with hospital patient-experience personnel and key leaders in central operations.
Participate in and lead multidisciplinary meetings involving nursing, providers, and ancillary services.
Initiate process improvement and engage hospital project-management resources to implement change.
Coordinate workflows with nursing leadership, case managers, social workers, and hospital ancillary services.
Coach underperformers and share best practices.
Participate in the hospital-wide throughput committee.
Create and champion clinical pathways.
Develop relationships with inpatient resources, case managers, hospitalists, and palliative care.
Develop relationships with outpatient resources, including skilled nursing facilities, sobering centers, urgent care centers, primary care physicians, and mental health crisis centers.
Establish and manage an inventory of patient transition resources, ensuring best practices for handoffs after ED and inpatient care.
Monitor site financial performance and identify areas for growth and revenue.
Develop expertise in the yearly budget, financial performance measures and monitoring systems, and billing and reimbursement issues and systems.
Improve patient census and billing practice statistics to optimize reimbursement.
Maintain awareness of and interact with payers such as significant IPAs, Medical Groups, Foundations, and ACOs associated with the hospital or health system.