Emergency Medical Director

Bladen County•Elizabethtown, NC

About The Position

The Emergency Medical Director performs complex administrative and supervisory work managing the Emergency Medical Services (EMS) Division of the Emergency Services Department. The role coordinates emergency and non-emergency EMS activities, including operations, training, billing, coordination with other agencies, oversight of the County-wide Medical First Responder Program, community projects, and participation in regional and state organizations. The director may respond to emergencies and helps ensure effective emergency control to protect lives and property. The position also ensures departmental compliance with applicable policies, procedures, laws, regulations, and quality and safety standards. Work is performed under general direction and evaluated through progress toward individual and division goals, conferences, reports, agency feedback, and public support.

Requirements

Bachelor's degree in emergency management or public administration and five to six years of experience in emergency medical services, including administrative and supervisory work; or an equivalent combination of training and experience.
Successful completion of required courses and certifications; additional certifications may be required by the County.
Valid North Carolina Driver’s License.
North Carolina Emergency Medical Technician certification at the Paramedic level.
ACLS, CPR, and PALS certifications.
ITLS or PHTLS certification.
NIMS certifications 100, 200, 300, 400, 700, and 800.
Certification as a Level I Emergency Medical Instructor approved by the North Carolina Office of Emergency Medical Services.
Completion of a Field Training Officer course.
Thorough knowledge of EMS Division methods, procedures, and policies; professional terminology; governmental agency functions; relevant laws and standards; emergency medical and rescue work; hazardous materials; emergency-scene safety; and safe use of medical and rescue equipment.
Knowledge of emergency-response hand signals and radio terminology, supervision and program administration, public presentations, computer use for data and word processing, occupational hazards, and safety precautions.
Ability to coordinate personnel and equipment for effective emergency response and communicate tactfully and persuasively with the public in difficult situations.
Ability to make fast, confident decisions affecting lives and perform effectively through long hours and intense, exhausting schedules.
Ability to exercise independent judgment in supervising programs, managing emergencies, setting procedures and priorities, scheduling, maintaining standards, planning for County needs, and resolving problems.
Ability to plan and develop daily, short-term, and long-term goals and ensure departmental compliance through effective supervision.
Ability to advise subordinates, evaluate employees, make recommendations based on evaluations, and plan and conduct training for staff and volunteers.
Ability to learn and apply new information and skills, interpret complex materials, analyze information, prepare clear reports and records, and perform mathematical calculations.
Ability to compile and use financial information to prepare and monitor a departmental budget.
Ability to perform duties in adverse conditions, including low visibility or smoke, hazardous atmospheres requiring breathing apparatus, confined spaces or heights, temperature extremes, odors, toxic agents, wetness, noise, humidity, and disease.

Responsibilities

Serve as System Administrator for the EMS Plan and maintain, update, and ensure compliance with the plan.
Update and implement EMS protocols, procedures, and policies.
Supervise department employees, including assigning and reviewing work, addressing employee issues, selecting employees, evaluating performance, and recommending promotions, discipline, termination, and salary increases.
Plan, organize, and direct EMS Department activities and coordinate with emergency communications, law enforcement, volunteer emergency services, and other County departments.
Develop and implement procedures to evaluate the quality of emergency medical services and review staff administrative and activity reports.
Ensure departmental operations comply with applicable policies, procedures, laws, regulations, and safety standards.
Advise personnel about changes in laws governing EMS; ensure staff receive required orientation and training; and establish, interpret, and enforce standard operating procedures.
Review subordinate work for completeness and accuracy, make recommendations, and provide advice and assistance.
Oversee staff training, development, and certification, and schedule and conduct exercises and drills.
Coordinate and oversee the Medical First Responder program.
Ensure billing is completed for services provided by Bladen County EMS and volunteer rescue squad providers under the EMS System Plan, and recommend contracts for billing services.
Coordinate crisis response with emergency service agencies, the medical control physician, and the dispatch center; prepare and implement EMS protocols.
Develop, prepare, review, and maintain the EMS budget; monitor expenditures and ensure budget procedures and policies are followed.
Oversee equipment, property, vehicles, and personnel for compliance with applicable requirements; ensure equipment and vehicles are maintained and maintenance records are kept.
Assess needs for rescue-unit equipment and apparatus, research options, and recommend purchases.
Address schools and public organizations about Department activities and programs, explain operations, and promote public understanding and relations.
Attend required state and regional meetings, conferences, training courses, and seminars to stay informed about industry trends and technology.
Perform administrative work, including conducting and attending meetings, preparing and reviewing reports and correspondence, and maintaining documents.
Review and process forms, reports, correspondence, policies, directories, manuals, and other records as appropriate.
Prepare and review reports and documents, including call, billing, maintenance, and training reports; billing information; infection-control information; policies and procedures; standing orders; dispatch guides; requisitions; purchase orders; counseling forms; ambulance run reports; and correspondence.
Operate office equipment and use EMS equipment and medical tools; ensure subordinate personnel are trained to use EMS equipment and tools.
Communicate with government officials, employees, the public, medical and hospital personnel, the EMS medical director, the medical control physician, and EMS advisory, quality-control, and peer-review committees.
Prepare, maintain, and update contracts with EMS providers, including volunteer rescue squads.
Provide EMS technical assistance to the County Manager and input into County program goals, policies, and procedures.
Coordinate with County departments, municipalities, businesses, physicians, hospitals, rescue squads, and other groups to provide emergency services.
Perform related duties as required.