Medical Office Assistant onsite Johnsonville

Advocate Health • Sheboygan Falls, WI

2d • $21 - $31 • Onsite

About The Position

The Medical Office Assistant supports clinical care and the day-to-day operation of an employer-based clinic. The role handles patient flow, prepares rooms and patients, performs assigned tests and procedures, collects and labels specimens, records vital signs, and supports patient education, discharge planning, and referrals. It also provides front-office assistance with calls, appointments, registration, insurance verification, payments, and medical records.

The assistant maintains safety, infection-control, confidentiality, and regulatory standards; keeps clinical areas clean and stocked; monitors supplies and quality-control records; and contributes to patient satisfaction and process-improvement activities. The position requires current CPR certification, attendance at meetings and training, and ongoing competency reviews. The schedule is part time, 28 hours per week: Monday 8 AM–2 PM, Tuesday 6 AM–2 PM, Wednesday 10 AM–5 PM, and Thursday 9 AM–4 PM. The role is onsite in Johnsonville.

Requirements

• High school diploma or GED.
• Two years of related experience, or a combination of education and experience.
• Good communication skills.
• Familiarity with computers.
• Good time-management and organizational skills.
• Current CPR certification.
• Ability to work varying shifts to meet the needs of the center.
• Ability to work under stressful conditions and in difficult situations, respond quickly to patient needs, and work at a fast pace.
• Ability to assist with patient evacuation during a fire or other disaster.
• Ability to lift up to 35 pounds without assistance; for patient lifts over 35 pounds or when a patient cannot assist, use patient-handling equipment with at least one other associate when available.

Nice To Haves

• Experience taking patient vital signs.
• Knowledge of medical terminology.
• Knowledge of CPT/ICD-9 coding.

Responsibilities

• Answer telephone calls, respond to questions, take messages, or transfer calls as appropriate.
• Schedule appointments and referrals; perform patient check-in, registration, and insurance verification as directed; handle cash and credit collections and reconciliation.
• Inform providers about delays and waiting-patient status.
• Prepare documents for scanning and assist patients with self-check-in as needed.
• Manage patient flow, prepare rooms and patients, and stock exam rooms according to practice standards.
• Perform tests and procedures as directed by the provider and consistent with training, competency, and site policies.
• Provide written patient education and discharge instructions, reinforce provider instructions, and help patients obtain ordered services and referrals before leaving the practice.
• Maintain site quality-control and test-tracking logs as applicable, communicate delays in test results, and accurately collect and label specimens according to procedures.
• Know the location of emergency equipment, make it available to providers, and report equipment problems.
• Measure and accurately record blood pressure, pulse, temperature, height, weight, and reason for visit.
• Screen patient calls, direct urgent and emergent concerns to providers, respond to messages, and document follow-up in the medical record.
• Use standard precautions; maintain clean and safe work areas; clean exam rooms and equipment between patients and clean the waiting room as needed.
• Comply with OSHA and other regulatory standards, participate in safety training, report incidents and non-compliance, support quality initiatives, and follow document-disposal and form-standardization policies.
• Maintain patient confidentiality in all care and communications.
• Order supplies as directed, maintain inventory levels, minimize waste, and follow organizational recycling and resource-use guidelines.
• Provide efficient, empathetic, respectful service to patients, families, coworkers, and providers; follow service standards and scripting initiatives; and contribute to patient-satisfaction goals and process improvement.
• Maintain a professional appearance, wear the required identification badge, and work with patients, staff, and providers to resolve concerns.
• Maintain awareness of current standards of care, attend meetings and in-services, maintain CPR and skills competency, and complete annual competency reviews.
• Perform other related duties as assigned.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Premium pay such as shift and on-call pay, based on the teammate's role.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED