Medical Office Assistant onsite Johnsonville

Advocate Health and Hospitals Corporation • Sheboygan Falls, WI

1d • Onsite

About The Position

The Medical Office Assistant provides non-clinical administrative support and clinical support in the delivery of care at an employer-based clinic. The role helps manage patient flow and appointments, assists with registration and insurance verification, responds to telephone inquiries, and supports medical record maintenance. Clinical duties include preparing rooms and patients, performing tests and procedures as directed and within training and site policies, collecting specimens, recording vital signs, providing patient education, and coordinating ordered services and referrals. The assistant also supports quality control, infection prevention, safety, confidentiality, and patient satisfaction standards; maintains supplies and equipment; and participates in ongoing training and competency reviews.

This is an onsite, part-time position scheduled for 28 hours per week: Monday 8 AM–2 PM, Tuesday 6 AM–2 PM, Wednesday 10 AM–5 PM, and Thursday 9 AM–4 PM. The listed pay range is $20.80–$31.20. The work may involve stressful situations, fast-paced patient needs, exposure to potentially infectious specimens and patients, and assisting with patient evacuation during emergencies. The role requires lifting up to 35 pounds without assistance; patient-handling equipment and another associate are expected for patient lifts over 35 pounds or when a patient cannot assist.

Requirements

• High school diploma or GED.
• Two years of related experience or a combination of education and experience.
• Current CPR certification.
• Good communication skills.
• Familiarity with computers.
• Good time-management and organizational skills.
• Ability to work varying shifts to meet the needs of the center.
• Ability to work under stressful conditions, respond quickly to patient needs, and work at a fast pace.
• Ability to assist with evacuation of patients during a fire or other disaster.
• Ability to lift up to 35 pounds without assistance; use patient-handling equipment and another associate for patient lifts over 35 pounds or when a patient cannot assist, when available.

Nice To Haves

• Experience taking patient vital signs.
• Knowledge of medical terminology and CPT/ICD-9 coding.

Responsibilities

• Answer telephone calls, respond to questions, take messages, and transfer calls as appropriate.
• Schedule appointments and referrals; perform patient check-in, registration, and insurance verification as directed; handle cash or credit collections and reconciliation.
• Inform providers about delays and waiting-patient status.
• Prepare documents for scanning and assist patients with self check-in as needed.
• Manage patient flow, prepare rooms and patients, and stock exam rooms according to practice standards.
• Perform tests and procedures as directed by the provider and in accordance with training, competency, and site policies.
• Provide written patient education and discharge instructions, reinforce provider instructions, and help patients obtain additional ordered services or referrals before leaving.
• Maintain site quality-control logs and test-tracking logs as applicable; communicate delays in obtaining results to the provider.
• Collect and label specimens accurately according to laboratory procedures and patient-identification requirements.
• Know the location of emergency equipment, make it available to providers, and report equipment that is not functioning or compliant.
• Measure and record blood pressure, pulse, temperature, height, weight, and the reason for the visit.
• Screen patient calls, direct urgent or emergent concerns to the provider, respond to messages, and document follow-up in the medical record.
• Use standard precautions during patient encounters; maintain a clean and safe work environment and clean exam rooms and equipment between patients, as well as waiting-room areas as needed.
• Order supplies as directed, maintain inventory par levels, minimize waste, and follow organizational recycling and resource-use guidelines.
• Comply with OSHA and other regulatory safety standards, attend annual safety training, report incidents and non-compliance, support quality initiatives, and follow facility checklists and form-standardization protocols.
• Protect patient confidentiality in care and communications, and dispose of or shred patient-identifiable papers according to policy.
• Provide efficient, high-quality patient service; demonstrate empathy and respect, account for cultural differences, follow service standards and scripting, and contribute to patient satisfaction and process improvement.
• Maintain a professional appearance, follow clothing and grooming standards, and wear the organization-provided identification badge.
• Attend meetings and in-services, maintain awareness of current standards of care, maintain CPR certification and skills competency, and complete annual competency reviews.
• Perform other related duties as assigned.

Benefits

• Comprehensive benefits and well-being programs, subject to eligibility based on FTE or employment status.
• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay where applicable, incentive pay for select positions, and the opportunity for annual performance-based increases.
• Career development programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED