Medical Office Assistant (MOA) - Urgent and Primary Care Centre (UPCC)

Vancouver Coastal Health • Richmond, BC

2d • Onsite

About The Position

Vancouver Coastal Health (VCH) is seeking a Medical Office Assistant (MOA) to join the Richmond East Urgent & Primary Care Centre team. This role involves performing registration and clerical support functions within a team-based model of care. The Urgent and Primary Care Centres (UPCC) provide care for non-life-threatening conditions that require medical attention within 12-24 hours, serving as an additional community service to enhance access to urgent primary care when a family physician is unavailable and emergency care is not required. The UPCCs are staffed by a multidisciplinary healthcare team including general practitioners, nurse practitioners, registered nurses, and social workers.

Requirements

• Grade 12 graduation or an equivalent combination of education, training and experience.
• Graduation from a Medical Office Assistant program.
• One (1) year of recent, related clinical medical office support experience.
• Demonstrated knowledge of clinical policies, procedures and objectives.
• Demonstrated knowledge of community resources and agencies.
• Demonstrated knowledge of office procedures.
• Business writing skills.
• Knowledge of medical terminology.
• Demonstrated ability to keyboard 5,000 keystrokes per hour.
• Demonstrated customer service and communication skills.
• Physical ability to perform the duties of the position.
• Demonstrated ability to work independently and within a team.
• Demonstrated ability to prioritize and organize workload and meet deadlines.
• Demonstrated ability to establish and maintain satisfactory work relationships with clients and staff.
• Demonstrated ability to deal tactfully and effectively with coworkers, clients and staff from other agencies.
• Demonstrated skill in using a variety of office equipment and computer software programs.

Responsibilities

• Performs registration and clerical support functions for the Primary Care Clinic.
• Works in support of the local Community of Care (CoC) service delivery model and primary care network.
• Operates in accordance with VCH policies and procedures.
• Performs basic medical tests and accurately records results in medical files.
• Responds independently and effectively to emergent situations.
• Effectively presents health information to individuals.

Benefits

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services
• Award-winning recognition programs
• Access to exclusive discount offers and deals for VCH staff

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree